3 Customer Reviews
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Review from Brook S
1 star01/12/2024
In Feb 2022 I sustained wind damage to the roof of my 1283 sq ft home. In March I was visited by rep VanDuinen from the Salt Lake City, UT office and given a quote of $12,306.56 for the replacement. My insurance company wanted to do repairs, but shingle type not available so it took about 6 weeks to have that information verified. He had initially placed patches to the exposed areas, but they blew off. I notified him of this in August 2022. After many voicemails and emails that were not responded to, his son came in October to obtain my color choice for the shingles. I told him then, that I would be having knee surgery at the end of November and needed to have it completed before then. No further contact from them. My roof sat unprotected through one of the worst winters we have had in many years. I should have made the intelligent decision and contacted someone else to do the work. Finally in March of the following year 2023, and after several attempts to contact them, they set a date to complete the work. The roof was replaced in two days, however it took them another 2 months to come clean up the extra materials they left sitting on my front lawn. I don't like the weird extra ridge they put on the top, but the thing I disliked the most was that instead of the $12,306.56 originally agreed upon, it ended up being $15,706.86. I disputed the extra $3,400 as I felt it was due to their negligence and unprofessional behavior causing the extra costs, however I was unsuccessful. Strongly recommending if you want honesty and professionalism, you don't do business with this group!!!Review from Tyler O
1 star10/02/2023
Currently I'm experiencing a terrible leak, infinity roofing replaced my leak sometime within the last year. Naturally i began seeking their help with the warranty agreement i have as i paid my roof off in full at the ending of the replacement. However Under their warranty agreement you cannot seek help anywhere else outside of visual inspection or else the warranty is voided, plus as an added bonus, they will NOT repair anything that isn't roof related yet may be damaged due to something that was technically started by the roof. Yayyy. So the start of Sept 26th I placed a call with the warranty department, and I was told someone would call me within the day to set an appointment, to my disappointment I had to call them back the next day and reseek the same urgent help I requested before. Sure thing, no problem they'll be there tomorrow the 28th I'm told, then the 28th comes around, infinity roofing is nowhere to be seen, 29th I take off because I have previous family plans and unfortunately it's already been 3 days of trying to be polite while at the same time stressing the urgency of the situation. Then today, Sunday the 1st, the leak that started out small has now started to spread to an area of my house that is out of warranty it is a full foot away from the original starting point. I call again and am told that due to the seriousness of the situation I would be receiving a call by the end of the day, and here I am, it's October 2nd and still not even an email back from the fine people at infinity roofing. Even a tarp and a we'll get back to you, would've been better then constantly promising to be here and then not following through on any planned appearance.
Infinity Roofing & Siding, Inc. Response
10/18/2023
Thank you for bringing this to our attention. The problem has since been remedied and it was largely due to a scheduling conflict on our repairman's part.Review from Derek B
5 stars12/13/2022
I have had my roof replaced twice by Infinity Roofing. Both times due to storm damage. Infinity and the rep took care of everything for me. He stopped by and inspected my roof after the storm and then we filed the claim together. A few weeks later we were choosing colors and getting my roof installed. The assistance from start to finish was the reason I contacted them again after another storm. Both times my roof was covered and all I had to pay out of pocket was my deducible. I highly recommend Infinity Roofing for all of your roofing needs!
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