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Find a Location

Shoguns Japanese Restaurant has 1 locations, listed below.

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    Business ProfileforShoguns Japanese Restaurant

    Restaurants

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    11200 Broadway St,, Pearland,, TX 77584
    BBB File Opened:
    3/28/2017
    Business Management
    • Manager
    Contact Information

    Principal

    • Manager

    Customer Contact

    • Manager

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Jemiah J

    1 star

    05/23/2023

    Visited on mother’s day and everything went well until my bank statement came back and I noticed that the server stole and extra $20 tip. I immediately called to restaurant and requested to speak with the manager. Off bat he was rude and trying to rush me off the phone, he also stated that it happens all the time and give it 2-3 days to clear up and my money will be returned. I gave it a week to change and I still did not receive a credit back for the extra charge. So I decided to go there after work. Again he immediately gets loud with me in the restaurant in front of customers and told me to kiss his *** and call the cops. Then he walked outside. So then I started recording his reaction with my phone and asked him nicely for his name and corporates number and his response was ****** **** ** ****. I was very disappointed in his actions and I’m afraid of the damage he patently cause to the business and or to himself/employees. However shogun doesn’t have a corporate number, only an email and I have not received a response from them yet. I would love to get in touch with the district manager or someone who’s has high authority so discuss my complaint , refund and show the video that I have because the restaurants future is definitely at state.

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