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Find a Location

South Texas Pools has 1 locations, listed below.

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    Business ProfileforSouth Texas Pools

    Pool Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 10/3/2005

    Years in Business: 31

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    The Rio Grande Valley's Premier Swimming Pool & Spa Contractor/Builder located in La Feria, Texas.

    Products & Services

    Pumps, Pool Heaters, In Ground Pools and Spas, Water Slide, Pool Pumps, Pool Filters, Fire Bowls, Water Bowls, LED Pool Lights

    Business Details

    Location of This Business
    3321 W Expressway 83 East Frontage Road, La Feria, TX 78559
    BBB File Opened:
    10/18/2002
    Years in Business:
    31
    Business Started:
    1/1/1993
    Accredited Since:
    10/3/2005
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    7:30 AM - 5:00 PM
    T:
    7:30 AM - 5:00 PM
    W:
    7:30 AM - 5:00 PM
    Th:
    7:30 AM - 5:00 PM
    F:
    7:30 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Kelly Norman, President
    • Mr. Royce Norman, Owner/Partner
    Contact Information

    Principal

    • Mr. Kelly Norman, President

    Customer Contact

    • Mr. Royce Norman, Owner/Partner
    Additional Contact Information

    Fax Numbers

    • (956) 797-2414
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Hiring a pool contractor

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Geoffrey W

    1 star

    08/01/2024

    We had a pool installed by South Texas Pools. They damaged our house in the process, left our back yard in shoddy condition, and we have been trying to get that fixed for months with little to no replies from the business. They were continually sending an invoice stating we owed money yet they had a charge on our bill for equipment we never had installed. So we were actually owed a balance. One of the owners showed up at our door and after some discussion about what needed to be fixed still we were told we just didn't want to pay them the balance. We stated that was not true and were called liars. I went to the business two days later to talk to another owner in person and complain. I was told that what happened wasn't true because the other owner already gave his side of the story and he would never lie. I was told had we told them we still had work and we didn't owe money that it would have been taken care of. I showed the owner emails I had where we told them this but that didn't seem to make a difference. I told the owner that the other man owed us an apology to which I was told, "He is a 42 year old adult and he isn't going to listen to me." He did offer to finally fix it but was told the apology would not be coming.

    South Texas Pools Response

    08/02/2024

    South Texas Pools has been in business for over forty years and ever since we have been a member of the BBB we have carried an A+ Rating. Mostly what has been complained about is true and is not acceptable. We have agreed to the minor repairs, and they will be completed in the following week.

    Local BBB

    BBB of Greater Houston and South Texas

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