Business ProfileforAbacus Plumbing, Air Conditioning & Electrical

THIS COMPLAINT IS THAT ABACUS ELECTRICAL CHARGED US $9,316 FOR A HARMLESS SPARK. On Jan 18, a small light wouldn’t go off in our washer so I unplugged and plugged it back in. The outlet sparked. I contacted ABACUS based on their advertisements on the radio and on the web of honesty, integrity and respect. https://www.**************************************** An ABACUS electrician on 1/18/2024 tested the outlet and said the problem was outside and that our breaker box was was a house fire hazard and must be changed ASAP . This scared us, we are in our 80s and can't afford to lose our home. He said that his price $9,316 was 25% below market On 1/19 a different ABACUS electrician came and replaced the box in about 4hours In early February the washing machine gave us the same problem, so I unplugged and plugged it back into the very same outlet IT SPARKED AFTER WE HAD PAID $9,316 FOR A NEW BOX. This made me suspicious and I researched the issue and I found that THE PROBLEM WAS THE WASHER, REACTING WITH THE INSIDE OUTLET AND THAT THIS SPARK WAS NATURAL AND HARMLESS. I NEVER HAD HAD ANY PROBLEMS WITH MY OUTSIDE BOX. I ALSO PRICED THE EATON MATERIALS THAT THEY USED AT HOME DEPOT WHICH WERE LESS THAN $800 AT RETAIL PRICES YET WE WERE SOLD A SERVICE FOR THE EXORBITANT PRICE OF $9,316 FOR SOMETHING THAT WE DIDN’T NEED AND THAT ONLY TOOK ABOUT 4HRS AT AN HOURLY RATE OF MORE THAN $2,000 AND LESS THAN $800 IN MATERIALS TO COMPLETE. I contacted ABACUS on 2/13 and related my issues and my findings . Their ELECTRICAL division held that their price was appropriate and considered the matter closed.