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Find a Location

Affordable Shade Patio Covers, Inc. has 1 locations, listed below.

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    Business ProfileforAffordable Shade Patio Covers, Inc.

    Patio Covers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/17/2008

    Years in Business: 19

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Affordable Shade Patio Covers specializes in patio and deck building, such as patio, porch and deck enclosures, and custom patio covers and metal patio covers.

    Products & Services

    Custom Patio Covers

    Business Details

    Location of This Business
    La Porte, TX 77571-4205
    BBB File Opened:
    11/17/2008
    Years in Business:
    19
    Business Started:
    7/22/2004
    Business Incorporated:
    5/1/2009
    Accredited Since:
    11/17/2008
    Type of Entity:
    Corporation
    Alternate Business Name
    • Affordable Shade
    Business Management
    • Ms. Rachel Holcombe, Owner
    Contact Information

    Customer Contact

    • Ms. Rachel Holcombe, Owner
    Additional Contact Information

    Fax Numbers

    • (281) 520-4312
      Other Fax

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/19/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    This company installed a cover patio in my backyard around September 2021. When he finished the job I told him that the gutters were not installed properly. He said that he will send his gutter person and fix it but instead of doing what his CONTRACT says “installing gutters around the patio” he used part of my old gutters to half fix the problem. Then he took the rest of my gutters and said that he put them in the trash which they were not there. The problem become even worse because now that is rainy season the rain penetrates in the patio damaging the integrity of the patio, getting water inside the patio and collecting water inside the patio. This is ruining my furniture, rag and games, because they are getting wet. I asked the owner again to fix the issue. He acknowledged the problem but pretty much he said that that term of the contract was at his discretion and to hire a gutter person or contact his lawyer. He said he can recommend a gutter company to me and they can fix the problem for $300 more or less. I’m still paying for this cover patio and it cost me $16,000. Please I need help! I can’t afford a lawyer and is not fair to pay a gutter person because he didn’t do what he was supposed to do in the first place. Ps I have a video that shows how the water falls inside the patio Thank you in advance
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Terry K

    1 star

    10/18/2021

    I had a patio cover installed about 5 years ago. It has developed a leak. I have called every week for the past 4 weeks and they keep telling me that someone will call me back. First it was suppose to be the individual that takes care of my area, NO CALL BACK!!! Then I was told that the district manager would call, once again, NO CALL BACK!!! Hope the rest of the customers receive better customer service down the road than what we have....

    Affordable Shade Patio Covers, Inc. Response

    11/19/2021

    I purchased this company in 2019 and I was not aware of the issue the customer is referring to. Affordable Shade does not provide any warranty beyond 5 years especially on the aluminum covers. After the 5 year warranty with Affordable Shade, the only warranty for the homeowner is a manufacturers warranty which the homeowner would need to contact the manufacturer for any defects of the product at that point. We do not do small touch ups or small repairs after the warranty timeline since there are minimum charges that we are charged from the installers, I can produce a contact of an installer that may be able to help or would be willing to come out for a small touch up repair but Affordable Shade has no liability as the customer is out of warranty with our company.

    Local BBB

    BBB of Greater Houston and South Texas

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