Business ProfileforDeMontrond Auto Country Conroe
At-a-glance
Customer Complaints
12 complaints closed in last 3 years
5 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
- Location of This Business
- 888 Interstate 45 S, Conroe, TX 77304-2628
- BBB File Opened:
- 1/1/1994
- Years in Business:
- 37
- Business Started:
- 6/4/1987
- Accredited Since:
- 4/28/2023
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- DeMontrond Chrysler, Dodge, Jeep, Ram, Volkswagen of Conroe
- Related Businesses
- Business Management
- Mr. George A DeMontrond III
- Contact Information
Principal
- Mr. George A DeMontrond III
- Additional Contact Information
Fax Numbers
- (281) 775-7282Primary Fax
- (936) 442-7370Other Fax
Phone Numbers
- (281) 872-3821Other Phone
- (936) 539-3181Other Phone
Email Addresses
- Primary
- (281) 775-7282
Customer Complaints
12 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
07/16/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Ben F
02/23/2024
I left a poor review on 1/24 and DeMontrond’s service team did make a great effort to correct the poor service from before. They went above and beyond to make things right. Thanks for showing that you care!
Original Review- 01/24/2024- 1 Star Review
Worst customer service and lack of communication. I needed new axel sensors covered under warranty. The parts finally came in so I called to make an appointment. Was not able to talk to anyone so I went through their system to make an appointment. Selected the "stay and wait" option so I didn't have to drop my car off and be without a car. Put in their notes section that I would like to know how long it will take. Two days later I show up to the appointment and the service tech tells me I need to leave the car for two days! I question why, especially since I selected the "stay and wait" option and he literally replied "oh I should have checked that". No offer of a ride, no loaner car, nothing. Why have a system set up to ask these questions if you don't bother to use it? Also, leaving my car for two days for less than a days worth of work is ridiculous. I asked for an option to schedule out further so I could get the work done while I wait and apparently that's not an option. If I were you I'd find another option than DeMontrand.
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