BBB Accredited Business Profile

Mist Cooling, Inc.

Mist Cooling, Inc.

(281) 633-0109

Mist Cooling, Inc.

19 years in business
5001 Front Street
STE 1 A
Brookshire, TX 77423
Fax Numbers
  • (832) 460-3062
Additional Phone Numbers
  • (888) 493-5967
Additional Email Addresses
  • info@mistcooling.com
BBB File Opened: 11/29/2005
Business Started: 12/22/1997
Business Incorporated: 02/01/2008 in TX
Type of Entity
Corporation
Business Management
  • Mr. Mahendra Patel, Owner
Business Category
  • Misting Systems & Services
  • Swimming Pool Equipment & Supplies
  • Water Filtration & Purification Equipment

Products & Services
Misting Fans, Tent Mister, Misting Nozzles, High Pressure Misting System, Mist Fan, Fogging Equipment, Portable Misting, Rental Misting, High Pressure Mist Parts, Mid Pressure Fittings, Brass compression fittings, Push-lock Fittings
Methods of Payment
  • Visa, Master, AMEX
Refund & Exchange Policy: 
Our success is based on your satisfaction in both the products you buy and with our company's integrity and professionalism. Please contact us if you are not satisfied with your product purchase, we will do our best to meet your requirements and/or help you find a best solution.

Mist Cooling Inc will gladly exchange a defective product. If you have received a defective product, Mist Cooling Inc must be notified within 48 hours of receipt of material. If you have received a broken parcel, please notify the delivery driver at the time of taking delivery. You may also file a claim directly to shipping provider.

Please keep in mind that most issues can be resolved with basic troubleshooting steps. We may ask you to perform these basic troubleshooting steps in order to get your product working properly. Mist Cooling Inc will not authorize a return or exchange if troubleshooting support is refused by customer.

Mist Cooling Inc will handle returns/exchanges on case by case basis. Our return requirements vary depending on the type of item you'd like to return. This is due to seasonal nature of our products. However, most products can returned within 15 Days and exchanged within 30 days of purchase date. All sales are final after 30 days. Please email our customer service at info@mistcooling.com with your Invoice/Packing Slip number if you wish to return or exchange your product. We will then qualify your return and issue RMA#.

Following conditions apply after we qualify your return/exchange and issue RMA#:

Returns/Exchanges cannot be made without RMA # authorized by MISTCOOLING INC.
All returned items must be in NEW, UN-USED CONDITION, UN-ASSEMBLED and in the ORIGINAL PACKAGING. Any used items returned will not be refunded.
Special orders or custom made items are non-refundable and cannot be exchanged.
Freight should be pre-paid by the customer for all return shipments along with the RMA# and original Invoice/Packing Slip.
Items must be properly packaged to reduce the possibility of damage during return process.
25% Restocking Fee will be deducted from the refund. Shipping & Handling charges are Non-refundable.
Price of any missing/damaged parts will be deducted from the refund.
Any free shipping items returned will have the outbound freight charge deducted from the total return.
Upon arrival at MistCooling Inc's warehouse all returned items are inspected. Your refund or replacement will be processed after we receive, inspect, and verify your return. MistCooling Inc reserves a right to deny credit/exchange if any of the above conditions are not met.
BBB accredited business

A+

Overview

This company manufactures misting systems, such as mist cooling fans, mist nozzles and mist fog pumps, as well as patio cooling for residential, commercial, industrial and the agricultural industry. Our products change the rhythm of climate, which reduce temperature, suppress dust, and controls insects.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

M: 10:00 AM-6:00 PM
T: 10:00 AM-6:00 PM
W: 10:00 AM-6:00 PM
Th: 10:00 AM-6:00 PM
F: 10:00 AM-6:00 PM
S: Closed
Su: Closed
H: Closed

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Mist Cooling, Inc.

Mist Cooling, Inc.

BBB ACCREDITED SINCE 11/30/2005

Customer Review Rating:

100%

Composite Score: