9 Customer Reviews
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Review from Mary J
1 star08/29/2024
Chartswap is by far the absolute worst Med Rec / Billing Retrieval Company in this grievous industry!! They are now pre-billing us, STILL not getting us what we now already paid for and they use what sounds like 10 year olds from foreign countries as their customer service agents. I am aware that Chartswap is only a portal we retrieve our completed requests. I feel this is a portal probably owned by the hospitals so they do not have to pay ACTUAL people.Review from Ellis A
1 star06/10/2024
Get rid if the $30.00 prepayment or your competition is going to get all of our business. ***************** is furious that you've put this added cost onto already inflated prices for medical records. I used to love ********* before this sweeping prepayment. Now, no matter the reason, if I find that I need to cancel a request- I'm already out $30.00 for the service? If one of the other 3rd party fulfillment sites argues with me that I have to resubmit a new request- I'm out $30.00 for the privilege of them giving me excuses? We all wish we could get $30.00 for doing nothing but that's not reality for the rest of us. These added prepayment costs are going to kill jobs. This unfair billing practice is well above other competing ***** ********* records services. Please remove the $30.00 Prepayment. We'd be happy to pay the fee - AFTER an actual service has been rendered.Review from Mel B
1 star05/29/2024
Zero stars! They are not a billing office, but they are hired by billing offices to help them process billing requests (it's just a portal where requests are uploaded and messaged to the billing offices). We (law firms) now have to pay $30 for the "privilege" of using their website, due BEFORE the request is even forwarded to the billing offices for processing, if an electronic copy is requested. They would rather the billing offices MAIL the requested statements (for which Chartswap charges nothing), but you have to wait twice as long for the snail mail to arrive. How is this helping the billing offices manage their costs in processing legal requests? They have been sued because of their excessive fees, but because they are not the actual billing office, they allege that they don't have to comply with State statutes that limit fees for providing this information. What's stopping them from charging $100 per request? That is unfair to the patients, who have to bear these costs. Worst thing to happen to the medical billing industry ******** ********** * ******Review from Apex Accident Attys J
1 star01/23/2024
I have been repeatedly trying to get Chartswap to provide our office (law firm) with a Patient History Report and NO ONE helps. Radiology Associates should fire them and hire another company to handle their billing requests. The worst customer service, terrible business practices, and EXTREME waste of time and money. Beyond frustrating. Agree with the below comments and if I could leave ZERO stars, I would!Review from Alison A
1 star08/18/2022
They are absolutely the worst billing company!! I work for a law firm and they have sent so many of our client’s bills into collections when they had health insurance and even when this information was sent to then numerous times!!! It’s a constant follow up and nothing ever gets done. Very frustrating!Review from Crystal M
1 star05/13/2022
I would give them zero stars if I could! The customer service is terrible. Honestly, I do not even understand what their purpose is. I request records/bills through ChartSwap and pay ChartSwap but if I have any type of problem at all, I am told to contact the provider. Then when I contact the provider I am told that I need to go through ChartSwap. They do have an option to report issues directly to ChartSwap through an e-mail address, however, when I have reported an issue to them the case is immediately closed and I receive an e-mail telling me they will look into it. When I have been waiting for over three months for one sheet of paper, there is a problem. But I am just supposed to trust them and wait even longer for them to look into it!Review from Tasha S
1 star03/24/2022
Poor customer service. It is so hard to reach a person, and when you do, they are rude for no reason. Like why are you mad?Review from Kayla A
1 star11/29/2021
Lately, every time I need to get a bill for a client it has taken at least 2 - 3 months sometimes even longer. Legally, there is typically a 30 day limit to send information. but in the last year I have never got a bill within 30 days. Ultimately this really harms the client because if we do not have the bill in time, then we cannot help them pay it. This has been a problem every single time for the past year. Can someone please give me information on who I need to contact? I have also contacted the actual billing company to report the issue, since I wasn't sure who was responsible for this problem.Review from Deborah M
1 star11/16/2021
They are terrible. They charge way to much and never check to see if you are actually getting what you requested. It is a quick way for the provider to just quickly send you a statement not taking the time to make sure it is what was requested. If it worked the way it is purported to work it would be wonderful. Also the rep replies are hard to understand don't think english is their first language. All in all a terrible waste of time and energy for substandard results.
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