Business ProfileforKing of Cars, LLC

Believe to have bought a car here that wasn’t in the condition to have been bought. They worked on the car and it still had problems and when I went to ask for more help they never got back to me. Now I am behind on payments because I had to take it to a different shop which it has been stuck at for months and I think they are going to repossess it. And then that’s going to go on my credit

Dear Kayla, We have received your review through the Better Business Bureau and appreciate you bringing this matter to our attention. We understand how frustrating your experience has been, and we would like to address your concerns comprehensively. First, we would like to clarify a few points regarding your situation: 1. Warranty Coverage: You purchased your vehicle nine months ago, in December 2023. Our warranty covers repairs for 3 months or 3,000 miles, whichever comes first. We are genuinely sorry that issues persisted beyond this warranty period and that you experienced difficulties with our service. 2. Commitment to Customer Service: At King of Cars, we are committed to helping our customers with service issues. We regret that you felt unsupported in your attempts to seek further assistance within the warranty period. Your feedback indicates a breakdown in communication that we take very seriously. 3. Issues with External Mechanic Shop: We understand you took your vehicle to a local mechanic shop in May after losing trust in our service department. We are concerned that this shop has not resolved the issues and has kept your vehicle for an extended period. It seems more appropriate to direct complaints towards this mechanic shop, as they have taken your money and failed to return your vehicle. 4. Our Ongoing Assistance: We are actively working to assist you in recovering your vehicle from the mechanic shop. Once we have the vehicle back in our possession, we are fully prepared to continue with necessary repairs and work with you on financing. However, we kindly request that you stay current with your car payments during this process. Your cooperation is essential in helping us expedite the recovery and repair of your vehicle. We aim to resolve this matter to your satisfaction and regain your trust. Please contact us directly so we can coordinate efforts to recover your vehicle and discuss the next steps for repairs and payment arrangements. Thank you for your understanding and patience. We are here to support you and ensure you have a positive experience with King of Cars moving forward. Sincerely, Domenica ***** General Manager King of Cars 713-472-5464 ext. 812