Customer ReviewsforAeromexico

There was a mistake with the name on my ticket. Been trying to get in touch with the company for days. We have booked it through Expedia. Our return flight is with AeroMexico From Cabo and we are flying into Cabo with United Airlines. United Airlines solved the situation without an issue unfortunately cannot see the same for Aeromexico. Expedia was trying to get in touch with them and so did Delta Airlines. We tried putting the claim through like we did for united and we were denied after calling them numerous times getting rude responses putting the blame on Expedia. They were forcing me to purchase another ticket. Total scam Never a supervisor to speak to. I was told I need to wait for days on end to find an English-speaking supervisor. Will NEVER EVER use this airline! And will make sure to warn everyone not to use this airline. The reviews speak for themselves.

worst company ever. I am trying to book a flight using my rewards points. their website is broken and their call centers are a disaster. I would never use this company ever again.

Aeromexico changed my reservations from non-stop to a connecting flight. This change didn't work out for me for several reasons, including leaving a day later. Therefore, I had to cancel it. I had paid for a hotel for 9 nights for a total of $483.64, with my discounts. This was a non-refundable reservation. When I cancelled my flight, I requested that Aeromexico pay for my hotel, since it had been the change of flight that had made this an issue. They refused to pay for my hotel. I find that Aeromexico has total disregard for their customers and I will look to another airline to complete my travels in the future.

I need to file a complaint against Aeromexico over a checked in bag I did not purchase.

Stay away from this company. Traveling with Aeromexico has been a nightmare. We purchased our tickets in advance and we received an email that one of our flight time was changed which made our connecting flight only 20 minutes in Mexico City. We call Aeromexico so they can help adjust our flight - the customer service guy messed up all of our flight itinerary. Our flight was originally a domestic flight from Tijuana to Tulum and according to him there were no more flights available so he put us on an international flight from Tulum to Atlanta from Atlanta to Mexico City and from Mexico City back to Tijuana. This guy gave us no other options so we ended up sticking with that flight. The day of the flight comes and we arrive in Mexico City to our connecting flight 1hr and 30 min before our next flight to Tulum and the reps tell us that we won’t make it to our flight before our connecting flight was at another airport 1 hr and 45 minutes away. We go to the Aeromexico ticket station and of course they can’t help and are forced to purchase a whole new ticket because supposedly once you miss one of your flight it cancels out the entire ticket (which I think it’s untrue because it still showed it was not cancelled on the ***** Look for another airline because Aeromexico is constantly changing your flight and set you up for failure so you can purchase over priced tickets.

I purchased a ticket from czm to tijuana, while I was choosing my seats it showed me an option to upgrade to premier, which would give me better seats, priority boarding and checked baggage, i purchased that and it let me choose seats only on the first leg of the flight, worst part it will not let me add check in luggage, it kept charging me 120$ for one check in luggage for two people. I called customer service they said that the premier only applies to the first leg of the flight, they did not show any of this on the website/app, they couldn't cancel or refund the add on even if this happened less than 12 hours, and they said to try and get the bags checked in when i get there. scammy business practices.

Aeromexico gave our seats to other passengers while we were changing flights in Mexico City and refused to honor the ticket. This is after we had connected from another international flight operated by Aeromexico just an hour and a half prior (we arrived at the gate 14 minutes prior to departure). Aeromexico had given our seats to other passengers. We were then told that we needed to go to customer service and see if they could book us on another flight. When we went to customer service, at first, we were informed that the flight was not closed and the customer service agent then called the gate, only to be informed that the flight was in fact closed. Customer Service then explained that since we had a "V" Class fare, no modifications were allowed and that we were going to have to purchase a new reservation. He then stated that exceptions are only available if the connection time is less than one hour (which is not practical considering that one must pass through immigration, retrieve their checked luggage, pass through customs, pass through security, and walk a long distance to the departure gate in Terminal 2). We were directed to the ticket office (by AM Customer Service) where the ticket agent wanted to know who had directed us to him (I have no idea why this was of any importance or relevance to him). After we explained that Customer Service directed us here, we were told that we would have to buy another flight due to the rules and restrictions of the flight that we had purchased and that there were no available seats on any AeroMexico flights to Tijuana until Thursday, April 4th, which turned out to be a lie. We were treated with curtness and slight rudeness by the AM Gate Agents and the AM Ticket Counter Agent, none of which had any empathy for us, even after I explained to them that I was a Platinum Medallion on ***** Airlines (thus, SkyTeam Elite Plus). I speak Spanish fluently, so language barriers were not a factor in this case.

I'm very surprised that an organization like this can exist. My issue is that I purchased a flight well in advance. On the first leg, they told us that there was no guarantee of a seat, even if we had purchased the flight in advance. On the second leg, they would no allow us to check in online and book a seat. We could not even purchase a seat. I tried to reason and call customer service and it was non existent. There is no customer service that is willing to take a call according to their sales team. I called the 1-800-two-three-seven number and it was a sales team. Asked if they can help and they advised that check in is not possible online for the flight and it would have to be done at the airport at the time of flight. Asked if I may be connected to their Customer Service and they advised that they do not take calls and if this was not acceptable, then we should file a complaint. Which, surprisingly is the third time this month that I will be filing a complaint, for other issues such as not honouring price as advertised for extra baggage, delays, etc, Well this is not good and unlike a proper functioning airline. Most airlines allow check in 24-48 hours to avoid issues, however, AeroMexico want you to have a problem. I feel like this is one of the worst airline companies that I have ever dealt with, hence this post here to make others aware of the problems with this company and to heed to other reviews that one may experience. I typically don't use BBB to highlight a poor business, but felt this was necessary for others so that they can make an informed decision.

On 2/12/2024 I had an accident and fell and was diagnosed with fracture in my right knee / leg, as such my leg was in a cast and should not be bent and I was put on a wheel chair . On 2/15/2024 our original flights were changed after we arrived Madrid and Iberia was assigned to me from Madrid to Mexico City and Aeromexico as a connection flight from Mexico City to LAX . When I arrived Mexico City I asked that I need to upgrade my ticket and to pay to get a business class or first class seat for more leg room but I was told to wait till the gate is open, however, the gate was only opened about an hour before the flight, so at the desk I explained my medical situation ( all my medical reports and the Xrays were with me ) on that I need to purchase a business class or first class seat , I was told to talk to the crew when I board the plane so I asked and explained to the highest authority of the flight attendants who was standing at the door of the flight in that I need to upgrade to first class or business class, she was very rude and said No so I told her that I will pay for this upgrade, she refused and said this is not about money and I was seated on the side of the plane that put my hurt leg/ knee in the wrong position so I asked if I can change to the other side, she refused, then another person sat on the same row and after he saw my situation and felt sorry for me seeing me crying from pain so he asked the flight attendant to change to another seat where she agreed, then a friend of us from the same group on the other side was willing and ready to change her side with me and the flight attendant agreed but then the same highest authority came rushing from the front of the plane and told her NO ; and not to allow this change. I am 68 years old and find this to be totally uncalled for , cruel, inhumane, as such changes on flights are so common between passengers all the time and does not need even any permission from the crew. I have photos of this incident