318 Customer Reviews
Review from Stacy P
5 stars09/17/2024
I loved these guys! They did a great job! Our house had crazy noises and now we no longer have to live with that. They also put in 2 new systems, the downstairs was hot ??. So hot!Review from Danny Y
5 stars09/05/2024
My a/c technician was thorough explaining the problem s and solutions of upgrading the air handler and provided the costs and financing options. Offer pros and cons. Extending the life of parts of cooling and heating systems. Very informative.Review from Don S
5 stars09/05/2024
The technician Eduardo was super nice guy , very professional, my problem was solved , great job Eduardo.Review from Trevon A
5 stars08/31/2024
Great work in a timely manner. Would recommend to anyone with a/c issues.Review from Rick K
1 star08/27/2024
Their driver pulled out on Beltway 8 in Houston TX and hit my vehicle in May 2024. I am still fitting to have my property fixed as of late August. They have declined to pay for my damage. If they don't stand behind their faults, I would not use the to service my home AC/Heating system. If it goes wrong, they probably won't stand behind their word. Their insurance company ********* ******* is as much to blame. Stand behind your employees that caused an accident and make it right!!! I have a picture of their employees driver's license and he admitted fault. Guess they never talked to him or their employee lied to them. Make sure you have iron clad evidence of their fault because they will not stand behind wrong doings.Review from Cathie C
5 stars08/26/2024
One Hour does a wonderful thorough job every time! We have been their customers for decades.Review from Jim M
5 stars08/22/2024
One Hour Air Conditioning & Heating has been my go to service provider for over 12 years. They are always on time, very professional and courteous! Today Marcos ********* quickly diagnosed my cooling problem through to a resolution!Review from Robert M
5 stars08/16/2024
Joe, my tech, did an awesome job servicing my unit. He was quick, professional and clean! I would not hesitate to recommend him and One Hour services.Review from Indu k
1 star08/09/2024
I called in for help to get an AC leak issue resolved. I had a tech from a different company top up the unit on 8/4 it did not last for 4 days. I informed the One-hour service team member when I scheduled a tech to investigate the leak and fix it, The one-hour tech ACE **** came in unprepared with no leak detector in with him. He just heard the case history again from me and plugged in his tools to the AC unit outside to confirm that the refrigerant level was low and there was a leak somewhere ( Which I already knew ). When I asked him to fix the issue he told me he doesn't have the tool to detect the leak and needs to reschedule me for another time with his team member to detect the leak. I was already disappointed to hear this, and he demanded a $99 diagnostic fee for just showing up to the location and checking the freon level which I was already aware of. This is daylight robbery, the company wanted to reschedule a different tech the next day. I spoke to their support team to check if I had to pay the $99 fee for 2 minutes of his time and they said YES. This is not professional by the tech or a company running a business. I request you to refund my money for doing nothing and also do not repeat this with any other customers.
One Hour Air Conditioning & Heating Response
08/30/2024
we have processed a 99$ refund for this client for our tech not having a working leak detector on site during his call.Review from Shawn O
5 stars08/09/2024
Tech did a great job and got my system back up and running very knowledgeable and answered all questions and concerns.
Customer Review Rating
Average of 318 Customer Reviews
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