BBB Accredited Business Profile

Panda Travel, Inc.

Panda Travel, Inc.

(808) 734-1961

Panda Travel, Inc.

39 years in business
1017 Kapahulu Ave
Honolulu, HI 96816-1305
Fax Numbers
  • (808) 737-5272
Additional Phone Numbers
  • (888) 726-3288
Additional Email Addresses
BBB File Opened: 02/22/1985
Business Started: 01/01/1979
Business Started Locally: 01/01/1979
Type of Entity
Business Management
  • Ms. Lydia Tsui, President
  • Mr. Ken Ikeda, Director of Operations
Business Category
  • Travel Agency
  • Cruises
  • Sightseeing Tours
  • Online Travel Agency

Service Area
We service the following area(s): Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virgin Islands, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Alternate Business Names
  • Panda Travel Hawaii
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB accredited business



Panda Travel ®, Hawaii’s largest travel agency and one of the oldest travel agent companies in the state, was created in June 1981.  Since then, tourists and kama’ainas and alike have come to depend upon us out of all the Hawaii travel agents specializing in vacation packages to, from and within the Aloha State.
Panda ®, together with Pan Tours, which was established as a travel wholesaler in 1978, make up The Panda Group.  Today, these two companies have grown into two retail agencies, a large staff of dedicated and knowledgeable employees and a record of ticketing more than one million passengers. Panda ®, Pan Tours and The Panda Group are locally owned and operated and have now served Hawaii for more than 35 years.
Panda ® and Pan Tours are respectively one of the largest Hawaii travel agents and travel wholesalers and are rated by the Better Business Bureau as A+ companies.  Panda Travel ® is also a long standing member of the American Society of Travel Agencies (ASTA) and the Hawaii Visitors and Convention Bureau (HVCB).  Our company has created a tremendous following, not only in Hawaii, but across the globe.  Our satisfied clientele represents the entire spectrum from the independent leisure and business traveler and special group tours to commercial and corporate travelers.
The Panda Group, Pan Tours and Panda ® are also very active in our local Hawaiian communities.  We support various community organizations including the University of Hawaii’s Athletic Scholarship Programs and many other community-related events throughout the state.
Our company has direct access to thousands of hotel properties around the world, car rental agencies and more than 300 US and foreign airlines from our two reservation systems, Sabre and Apollo.  In addition, as a long time and established company in Hawaii, we have secured special discounts from virtually all of the hotels in Hawaii, which we can pass on to you.  As a result, you can then enjoy great hotel package rates on Honolulu,Maui,Kauai, Molokai and the Big Island when booking on our Hawaii travel agency website.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

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S: 9:00 AM-1:00 PM
Su: Closed

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Panda Travel, Inc.

Panda Travel, Inc.


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