Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Big Wave Dave Surf Co., Inc has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforBig Wave Dave Surf Co., Inc

    Surfing Lessons

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Big Wave Dave Surf Co offers surf shop, surf rental, surf lessons, outrigger canoe rides, & snorkel gear equipment.


    Products & Services

    Surf & Coffee Waikiki Surfing Headquarters

    Business Details

    Location of This Business
    226 Lewers St Ste 154, Honolulu, HI 96815-1905
    BBB File Opened:
    4/9/2013
    Years in Business:
    13
    Business Started:
    1/1/2011
    Business Started Locally:
    1/1/2011
    Business Incorporated:
    3/3/2011
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    5:30 AM - 5:30 PM
    T:
    5:30 AM - 5:30 PM
    W:
    5:30 AM - 5:30 PM
    Th:
    5:30 AM - 5:30 PM
    F:
    5:30 AM - 5:30 PM
    Sa:
    5:30 AM - 5:30 PM
    Su:
    5:30 AM - 5:30 PM
    Business Management
    • Mr. David Carvalho, President
    Contact Information

    Principal

    • Mr. David Carvalho, President

    Customer Contact

    • Mr. David Carvalho, President

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ramona S

    1 star

    10/24/2023

    I'm ****** On August 18th 2023, I flew back home to say my goodbyes to my brother who passed away. Wanting to do a Ohana adventure, I booked a Outrigger canoe ride for my sisters, party of 4,I booked at 1:30-2:00 pm on August 18th 2023. The itinerary stated that we meet at Waikiki beach by the statue at 8am Aug 19th for our outrigger ride scheduled at 9am. My sister ********************************* got there earlier and wanted to have her grandchildren join us, and purchased 6 tickets instead, not realizing I already purchased the 4 tickets in advanced. when we meet, I told the gentleman ****** of the change from 4 to 6 people. ****** informed me that I can get a refund and gave me the number to the office to call. I called around 8:30am on August 19th before the canoe ride to cancel my tickets and ******* informed me that she would refund my tickets and to call her back because she was very busy with the bookings. I continued calling the office to get the conformation# of the refund that same day. I called Daily from Monday, August 19th thru Sept 5th. Leaving messages for ******* with the receptionist and leaving voice mails to no avail. I do have my sister's receipt for the same adventure, date and time that was taken.I am very disappointed that Big Wave **** refused my calls and request for a refund. In reviewing my credit card statement with ************ ***************** ******, she informed me that Big Wave **** refunded my purchase on August 22, 2023, then re charged my credit card for the same adventure on Sept 22, 2023. for a Canoe ride that was not taken. I am so disappointed that I am being charged for services that was not taken/used. and the refusal to refund me within the 24 hr notice period as stated on their website. **** informed that the 3rd party vendor is refusing my refund for the services not taken.

    Local BBB

    BBB Great West + Pacific

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.