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Business ProfileforAffordable Paradise Bed and Breakfast
At-a-glance
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Overview
Products & Services
Business Details
- Location of This Business
- Kailua, HI 96734-3447
- BBB File Opened:
- 2/26/1997
- Years in Business:
- 31
- Business Started:
- 7/20/1992
- Business Started Locally:
- 7/20/1992
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Sole Proprietorship
- Business Management
- Mr. James L. Wilson, Owner
- Ms. Barbara Wilson, Manager
- Contact Information
Principal
- Mr. James L. Wilson, Owner
Customer Contact
- Mr. James L. Wilson, Owner
- Ms. Barbara Wilson, Manager
- Additional Contact Information
Website Addresses
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Terry S
10/16/2023
Affordable Paradise Bed and Breakfast Response
10/18/2023
************************** had booked the Tiny House in ****** for one month, from September 5th to October 5th, 2023. When we and the owner, learned that a neighbor was starting construction on the house located right next to the Tiny House, we promptly shared this information with ************* and offered her alternative accommodations, a private studio located on the same property, in the main house, away from the construction zone.
Despite our best efforts to address the situation and provide options, ************* expressed her dissatisfaction upon arrival. She insisted on air conditioning, which we do not advertise or provide, leading to a disagreement between her and the owner. Furthermore, there were incidents of smoking on our smoke-free property, and ***************** interactions with the owners tutoring sessions disrupted the peaceful environment we strive to maintain.
In the evening, ************* and her sister left without prior notice, and she expressed a desire for a full refund. Due to the lateness of the hour and uncertainty about her return, we were unable to re-rent the space that day. We also incurred costs related to credit card fees, cleaning, and time spent attempting to accommodate her needs.
As a result, we refunded $2,500 to ************* and retained the remaining $1,016.77 to cover our expenses and the commitment we had reserved for her. It took over a week to find a replacement. We had promptly identified an alternative accommodation with air conditioning within hours of her initial complaint, but she had already relocated.
Since then, we have experienced a high volume of calls and emails from her, which have been characterized by a disrespectful and derogatory tone.
Both the Tiny House and D&D's B&B have received endless positive reviews, and we have maintained our business for many decades without encountering such challenges. We remain committed to providing a welcoming and comfortable environment for all our guests.
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