Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Island Palm Communities LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Island Palm Communities LLC

      215 Duck Road Bldg 950 Schofield Barracks, HI 96857

    • Island Palm Communities LLC

      1801 W End Ave Ste 1625 Nashville, TN 37203-2519

    Business ProfileforIsland Palm Communities LLC

    Property Maintenance
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers property management, maintenance, and housing for military.

    Business Details

    This is a multi-location business.

    Find a Location

    Island Palm Communities LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Island Palm Communities LLC

        215 Duck Road Bldg 950 Schofield Barracks, HI 96857

      • Island Palm Communities LLC

        1801 W End Ave Ste 1625 Nashville, TN 37203-2519

      Location of This Business
      215 Duck Road Bldg 950, Schofield Barracks, HI 96857
      BBB File Opened:
      12/29/2004
      Years in Business:
      19
      Business Started:
      5/11/2004
      Business Started Locally:
      5/11/2004
      Business Incorporated:
      5/11/2004
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Army Hawaii Family Housing, LLC (Formerly)
      Business Management
      • Ms. Ann Wharton, Director of Communications
      • Peter Sims, Project Director
      • Leiann, Project Office Mgr
      • Mr. Anthony Hintz, Director of Operations
      Contact Information

      Principal

      • Peter Sims, Project Director

      Customer Contact

      • Mr. Anthony Hintz, Director of Operations
      Additional Contact Information

      Fax Numbers

      • (808) 275-3101
        Primary Fax

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/18/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      I was enjoying my Christmas lights until around 20 December 2023 I discovered that they were not working. When I look closer, it was obvious that the yard maintenance cut them with their weed eater. On or around 20 December 2023, I sent information to the ***************************** with no response. On 28 December 2023, I emailed the **************** for the second time including pictures. ************************* replied to my email stating that senior leadership was going to contact. Till this day, zero; zip.
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      David L

      1 star

      03/07/2023

      If I could give a 0 star reviews I would, this company is just a bully and know they can get away with cause they are one of the only if not the only on post housing for military located on Oahu, there is a to much of things to list that, I cant get across with only **** characters left. For paying $3000 plus a month to a company, that gives you attitude or suggest they can and will fine you for other infractions cause you keep bugging them is Ridiculous. My biggest problem is the sub standard living conditions, my biggest problems are the fire alarms/CO2 alarms will go off at all times of the night and day and go off for up to 2 minutes at a time. I have had Maintance come out on more than 3 different occasions for this same reason, I have either Been told there were dead batteries inside my alarms, or theyve been unsynced cause the power went out (which is a completely different situation on its own), maintenance has completely changed all the alarms cause I was told a lot of them were out of date (even though those alarms were suppose to be changed or atleast check to be changed every time someone moves in or out) and was told that should fix the problem but yet it has not. I keep calling to get maintenance out here to look deeper into this problem but its such an inconvenience for them. Every time they arrive I get attitude from the maintenance worker for even being out there. I have told IPC (islamd palm community) This is ridiculous, this happens so much that when/if there is a serious problem, I wont know cause Im so use to the alarms keep going off. For all I know ** currently getting poisoned by CO2 gases but wont know cause they will not look further into this problem or there might be a short in my electrical that is causing this but will never know cause they wont do a deeper trouble shooting. This is completely unsafe for my family, and this obviously shows the company doesnt care about my families well being or safety.

      Local BBB

      BBB Great West + Pacific

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.