Business ProfileforEmergency Plumbing & Solar

*USE EXTREME CAUTION WHEN HIRING *** - EMERGENCY PLUMBING & SOLAR*The ***************, ********** of ******** Affairs (DCCA) took disciplinary action against this company and the owner, ******************************* in April of this year, Case # CLB 2021-94-L. We hired this company back in 2019 to replace a water heater - included, was an extended 10 year warranty - so we thought! We recently had a leak in our water heater, called the company, was told we, in fact, had an extended warranty but, due to the time we were calling, which was after hours, we would need to pay a $199.00 dispatch fee (we had a $50.00 coupon valid towards any service), which we reluctantly agreed to, considering is what after hours. So, the *** repair guy showed up, confirmed our hot water tank needed replacement, took pics, confirmed the warranty once again and said his office would be calling us the next morning to confirm a time to come and replace the water heater. Upon check out, he refused to accept our $50.00 coupon. He said it does not apply to this service. I stated there was no stipulation/disclosure on the coupon, which we obtained on their website and even showed him the coupon. He still refused to accept it. We went ahead and paid the $199.00 plus tax. The next morning, we called their office to schedule a replacement of the leaking water heater. We were told twice they were coordinating their schedules and they would call us back. After not hearing from them (remember, we had a leaking hot water heater, not good), we called them around noon and were told... "Oh sorry, we checked with management and they said we can't do anything, you need to contact the manufacturer". We said that was not at all acceptable and we paid for an extended warranty, which was clearly shown on our invoice. She replied... "sorry, there's nothing more we can do, you'll have to wait for management to contact you". The owner, ******, refused to do anything but assist with contacting the manufacturer!