We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Honolulu Ford has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileHonolulu Ford

            New Car Dealers

            Current Alerts For This Business

            Pattern of Complaint:
            On July 10, 2020, Better Business Bureau recognized a pattern of complaints from consumers regarding customer service issues and their buying experience at Honolulu Ford. Consumers allege they purchased a vehicle from Honolulu Ford and felt they were pressured into buying extended service contracts which significantly raised the loan amount required to purchase the vehicle. Consumers raised concern with the company’s financing tactics used to secure loans from lenders. Allegations included claims that the business failed to accurately account for funds provided to them. Other consumers allege the business sold and noted trade-ins on the vehicle purchase contract that the consumer never visually inspected. Consumers also alleged paying more for services and vehicles than typical.

            On August 11, 2020, Better Business Bureau spoke with the General Manager, Angela Wong. Angela Wong said Honolulu Ford denies any wrongdoing with regards to the consumer allegations. She states the customer experience at Honolulu Ford is important to the dealership.  The business indicated it is reaching out to consumers in an effort to rectify their experience with Honolulu Ford. She has asked that dissatisfied customers contact her directly at 808-527-3126.  

            Complaints can be filed with Better Business Bureau at www.bbb.org. Complaints can also be filed with the Federal Trade Commission Consumer Protection Division at https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc and with the Hawaii Department of Commerce and Consumer Affairs Regulated Industries Complaint Office (RICO) at https://cca.hawaii.gov/rico/rico-home/motor-vehicle-sales/.

            Contact Information

            1370 N King St

            Honolulu, HI 96817-3318

            Visit Website
            (833) 243-5889

            Customer Reviews

            1/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            22 complaints closed in last 3 years

            12 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 72

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers This business offers automobile sales and service

            Business Details

            Location of This Business
            1370 N King St, Honolulu, HI 96817-3318
            BBB File Opened:
            1/1/1955
            Years in Business:
            72
            Business Started:
            1/1/1952
            Business Started Locally:
            11/1/2016
            Business Incorporated:
            9/8/2016
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Lithia of Honolulu-F, LLC
            Business Management
            • Mr. Aaron Arakawa, Controller
            • Mr. Bryan DeBoer, President
            • Ms. Angela Wong, General Manager
            Contact Information

            Principal

            • Mr. Bryan DeBoer, President
            • Ms. Angela Wong, General Manager

            Customer Contact

            • Ms. Angela Wong, General Manager
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            22 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/12/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            Bought a **** Bronco 2024 on 6/13. Paid $5k on 6/27 and agreed to pay balance of $42,990.03 only when car was going to be on a ship in transit to HI. Was told by **** Honolulu on 8/3 that car was arriving on 8/6 so processed payment on 8/5. Was informed on 8/10 (after numerous texts and calls) that the car was still in ********* and had not yet shipped to ******. I also never received a confirmation that the final payment was received and **** Honolulu still shows the car as available to buy on their website I was giving false information. The car is only arriving on 9/12.I have still not received confirmation that full payment was received.I have asked multiple times to talk to a Manager and was never called back or transferred I need **** Honolulu to expedite the car now that they have received full payment I need a date of arrival and estimated time to process inspection and a date when the car is available to ship to the big island from ****.
            Read 21 More Complaints

            Customer Reviews

            8 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jason C

            07/11/2024

            My experience at Honolulu Ford was a disaster. Their lack of communication, mishandling of my car, and poor service are unacceptable. Do not trust Honolulu Ford with your service needs.I recently had a terrible experience with the service department at Honolulu Ford. On June 3, 2024, I dropped off my car for a routine 60,000-mile service, expecting it to take 4-5 hours. Instead, it turned into a frustrating three-week ordeal.From the start, *******************, failed to keep me updated. I had to call to find out a technician had broken something and damaged one of my wheels. They needed to keep my car overnight. *** said they needed to order a part and find someone to repair the wheel. Days passed with no updates. My calls went unanswered, so I had to visit the dealership in person.As my patience wore thin, I met with Service Manager ***********. He promised to take care of everything and have my car ready by the end of the week. When Thursday came, **** informed me they couldnt repair the wheel and decided to replace it instead.When I finally picked up my car, nothing **** promised was fulfilled. I was charged over $1,200 for the service, with only a minimal discount after complaining. Worse, I found service papers for another customer and was charged for their service. My engine bay was covered in oil, and the oil change reminders weren't reset.I really wanted to give Honolulu Ford a chance, but my experience has been extremely disappointing. I emailed **** Le several times with no response. When General Manager ********************* asked me to email her, she also failed to respond after two follow-**** This shows that Honolulu Ford does not prioritize excellent customer service and will not take responsibility for their actions and the damages caused.Due to this, I will be escalating my issues beyond the dealership to ensure they reimburse me for all the damages.
            Read 7 More Customer Reviews

            Local BBB

            BBB Great West + Pacific

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.