Business ProfileforPeters Auto Mall

On July 20, 2022, my husband and purchased a 2016 Land Rover Sport from Peters Auto Mall. Shortly after the purchasing this vehicle, we began to experience issues. The vehicle was misfiring and the cluster lights in the middle of the dashboard began to flicker. It was also made known to Peters Auto Mall that there was a cover missing from the back bumper. On 8/24/2022, Peters Auto Mall replaced the ignition coil, and the work was referenced as DOWC/Waived. The bumper cover however was not replaced. Months later the issue continued with the flickering of the cluster lights. Long story short, we were now into year 2024 and around late January 2024 the engine blew. The vehicle was returned to Peters Auto Mall for repair and the engine was replaced. Once notified that the engine was replaced, my son and I went to pick up the vehicle but once the vehicle was turned on, the cluster lights in the center dashboard did not come on. We made this issue known to Peters Auto Mall employees and that's when things turned for the worst. The vehicle was left there so that this issue could be corrected. After weeks of not hearing anything from anyone at Peters Auto Mall about the repair completion, my son and I began to call and inquire about things. We talked to the sales department, to the service manager and then the mechanic and that's when the blame game began. We also found out that the vehicle was sent over to the Land Rover dealership because the issue with the cluster lights needed to be repaired there because Peters Auto Mall mechanic shop did not have the machine onsite to complete the repair work. With this repair work at Land Rover, there was going to be another expense in which Peters Auto Mall did not want to pay. Mind you, there was a DOWC vehicle service contract purchased for $5500 when the vehicle was purchased on 7/20/22. ***** continued to go by, and several promises were made about when the repair work would be done but during that entire time, nothing was being done. On February 26, 2024, my son and I went to *****'s Auto Mall to pick up the vehicle. The cluster lights still did not come on and now to add to that, it was discovered that the sunroom had been damaged while the vehicle had been in custody of Peters Auto Mall. Nobody at Peters Auto Mall wanted to acknowledge that the sunroof was now cracked but I was told to file an insurance claim. The treatment that I received doing this entire process has just been downright horrible. I just need for this situation to be made right as the vehicle still has not be repaired properly and now there is damage to the sunroof. I have the vehicle in my possession because I basically have been told that there isn't anything more that Peters Auto Mall can do for me.