This Business Is Not BBB Accredited

Manuals Ink, Ltd.

Manuals Ink, Ltd.

Manuals Ink, Ltd.

12 years in business
702 Eden Ter
Archdale, NC 27263-2616
Additional Phone Numbers
  • (800) 704-3470
BBB File Opened: 12/01/2010
Business Started: 01/01/2005
Business Started Locally: 01/01/2005
Business Incorporated: 06/29/2010 in NC
Type of Entity
Corporation
Business Management
  • Mr. Herbert T. Ross, President
  • Mrs. Amy Ross, VP
  • Mrs. Hannah Suggs, Business Relations Specialist
Business Category
  • Technical Manual Preparation
Products & Services
Manuals Ink, Ltd., sells user manuals that are available in print or can be downloaded from the internet.
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Refund & Exchange Policy: 
Return Policy
PRINTED MANUALS & CDROMS
If you received a printed manual and there was an error made by our company or damage happened during shipping, we will replace the manual at no charge to you!
We do offer refunds for returned printed manuals under the following situations:
* You wanted to cancel your order after it was already shipped.
* If you order too many copies of your manual
* Ordered the wrong type of manual (or exchange for correct)
* Ordered the wrong size of manual (or exchange for correct)
These above 4 reasons will give you a refund of the order once it has been received by us, minus the following charges: a 20% restocking fee and the original shipping cost paid by us to ship your order the first time.
Returns require a RMA# (Return Merchandise Number) to be displayed. Contact us to request a RMA# by going to:
We will reply with what Address to send it back to and what your RMA# is.Any printed manual shipped back to us without a RMA# on the label will not be received by us.Any order marked RETURN TO SENDER will not be accepted by our company.


DOWNLOAD MANUALS
Refunds are issued for DOWNLOAD MANUALS only in the following cases: Duplicated order ( you ordered more than one ), to request a refund for a duplicated order Contact the Service Department Here

If you have any problems downloading your order we will insure you are given access to a working PDF file of the manual.

SHIPPING POLICY

How Long Does it take to get a Printed Manual?
We print manuals Sunday night thru thursday night between the hours of 12 am and 3am (technically Monday morning-Friday morning, on occasion there will be an addition printing batch done at 10am) then the orders are typicaly shipped when the first shift comes in (ready for pickup by delivery company) on that day in most cases, with the following exceptions: if there was a problem with the shipping address you sent us, order was duplicated and we are waiting confirmation, mechanical error with printing equipment, legal holidays in the US, busy season (typically January) Mondays due to the number of orders from the weekend, and related events beyond our control.
In MOST CASES DELAYS WILL ONLY DELAY AN ORDER 1-3 ADDITIONAL DAYS from leaving our location

WaterProof & Laminated Manuals take longer to produce. It may take 2-4 additional business days for Laminated Manuals to be shipped.

We are not able to make any guarantee to delivery times as USPS DOES NOT MAKE ANY GUARANTEE on the time it takes to delivery a package. If your order has not been received by a reasonable time we will research your order and if it has been over 20 business days (30 business days outside of the US) since your order was shipped, we will reship your order if the order was lost in the shipping process.

CD-ROM orders are shipped daily via First Class Mail.(5-10 business days domestic)

F

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Manuals Ink, Ltd. include:

  • 26 complaint(s) filed against business
  • Failure to respond to 21 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Manuals Ink, Ltd.

This Business Is Not BBB Accredited

Manuals Ink, Ltd.

Customer Review Rating:

20%
80%

Composite Score: