Business ProfileforOut-Of-Doors Mart, Inc.

My Airstream trailer was damaged in August when the left rear tire tread separated. The tread whipped around and hit the black tank dump linkage, the banana wrap between the wheel well and the rear of the utility compartment, and the utility compartment door. The black tank dump handle and linkage support bracket were ripped off, the gray tank dump handle lock was damaged, and the crushed water compartment door broke the city water inlet. A few days later I contacted Out of Doors Mart (ODM) in Colfax, NC, who had done an excellent job of a panel replacement for me several years ago. I sent them a list of the damage and photographs and made an appointment to bring the trailer in for repair on October 18th. When I arrived, I was told that due to supply chain and labor issues it would take 2-3 weeks to repair the trailer. I contacted them after two weeks, three weeks, and then periodically, typically leaving messages which were mostly not returned. In mid-November I was told all but one of the repairs were completed and they were waiting on a part. In December I discovered that the part they were waiting on was the Utility Compartment Door which they didn’t order until November 29 when they knew they needed as early as August. On December 21 I contacted them and was told that the door was still not available and decided to pick up the trailer without that repair being made. Previously I had asked to confirm that the other repairs were completed, e.g., the bent banana wrap and Utility Compartment Door latch and the Black Tank Dump linkage repaired. I asked again and was assured that those repairs were complete. I decided to pick the trailer up on December 23 and return home to Florida. My assessment is: 2. They failed to accomplish a proper repair of the black tank dump linkage. 3. The fact that they needed to reset a circuit breaker suggests that they bent the jack post while moving the trailer without using the ProPride lot bar.