Customer ReviewsforPo Folks

Concluding my active-duty service, my family relocated to FL. In our quest for a pleasant dining experience for date nights, we stumbled on Po' Folk’s restaurant. We frequented the establishment several times & extended invitations to out-of-town guests. Unfortunately, during one visit with our guests, we encountered disappointments - cold food, incorrect orders, & even an oversight regarding my daughter's allergy, despite prior warnings. This experience led me to refrain from returning. In October 2023, we opted to give Po' Folks another chance. Our visit went well, albeit a minor error in my order. However, on a subsequent visit, we encountered an unexpected closure, which was frustrating considering our lengthy commute. Following this incident, I reached out to inquire about their closing times & was informed about their tendency to close early due to low customer traffic. We attempted another visit, only to encounter more issues - an odd restriction on my husband’s order, missing drinks, & extremely soft prepared gizzards. When I brought this to the waitress's attention, she acknowledged the kitchen's negligence & offered to rectify the situation. Disappointingly, the second attempt to prepare the gizzards resulted in an unappealing presentation, prompting me to request their removal from the bill. While paying, I noticed the discrepancy in pricing for my meal (even though the gizzards were returned to the kitchen, I was STILL charged for them) coupled with the unsatisfactory resolution, led me to reconsider patronizing the establishment further. This sequence of disappointing experiences shed light on the restaurant's apparent struggle with customer service, possibly contributing to its perpetually sparse attendance & sporadic early closures. It's essential to treat patrons with respect to maintain success in the hospitality industry. Unfortunately, Po' Folks have overlooked this fundamental principle, resulting in our decision to discontinue our patronage.