6 Customer Reviews
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Review from Dan s
1 star05/02/2023
This is the worst apartment complex in Texas state. Very poor and unprofessional management staff who make money off their tenants. Tenant are billed for everything include ware and tear while living in the apartment. Fellows this apartment is a ripoff and they will do anything to mess your good credit. I strongly advise anyone to avoid Arrington Ridge apartment. Imagine living in an apartment for 5+years and management is charging tenant to replace the carpet.
ARI Apartment Management Company Response
06/17/2024
Thank you for taking the time to share your experience at Arrington Ridge. We sincerely apologize that your time with us fell short of expectations. We take all resident feedback seriously, and we appreciate you bringing these concerns to our attention. We strive to provide a positive living experience for all our residents. We understand your frustration regarding charges for wear and tear. We would be happy to review your specific situation with you to ensure these charges are applied fairly. We can assure you our management team is committed to professionalism and resident satisfaction. We'd be happy to schedule a meeting to address any outstanding issues and ensure a smooth resolution. [email protected] or call 737-637-5881.Review from padewrada s
1 star11/01/2022
I spoke with Danielle W********,property manager of Broadstone Village Apartment regarding early moving out. I am very disappointed the way she interacted with me. Before I had conversation with Danielle, I went to the office and with one the staff who informed me that the penalty for breaking lease agreement would be a 2 months penalty and a 3 days notice would be required. Danielle was formally informed of my 30 days noticed on Nov 1,2022. she was very rude, told me it would be 3 months instead of 2 months for terminating the lease. I told if she is not honor me 2 months termination agreement, I would report her to BBB and Attorney General. she stated " Go right a head". she was very rude and unprofessional. she is careless her tenants.ARI Apartment Management Company Response
06/17/2024
We take all resident feedback seriously, and are disappointed to learn about your experience. We addressed this incident with the appropriate teams to ensure such interactions do not occur again. Our current staff undergoes regular training to provide residents with clear, accurate information and maintain a respectful and professional demeanor. Thank you for the opportunity to correct our communication.Review from Gladys L.
1 star09/20/2022
Really sad this incident happened because up till now we really enjoyed living here. The breaker to our apartment started to trip causing our electricity to go out about 3-5 times a day. This would happen when we tried to do normal daily living things like shower, use our over/stove/microwave, wash our clothes and use a blow dryer. Because of this we avoided doing these activities. So this ended up with us ordering out food daily and having to do laundry elsewhere. Also avoiding showering in the early. morning or late night to avoid having to walk out to the breaker to reset it. We reported the issue to the apartment management as well as maintenance. Long story short the issue got resolved 12 days later. SO for 12 days we dealt with power outages 3-5 times a day and walking out to the breaker 3-5 times each time to resolve the issue temporality. This equals walking back and forth out of our apartment to the breaker 25 times a day. We asked for some type of compensation and management claims they completed this I'm a timely manner and would call us with updates. Not once did they call us with an update rather we would call out of frustration and they would let us know they haven't forgotten about us and are working to resolve the problem. We do understand that they were working on getting the issue resolved but meanwhile for 12 days we dealt with it. I think its a bit ridiculous we got no form of compensation paying a full months rent and not being able to do any normal daily living things in the comfort of our apartment. Management fabricated things to seem as they were constantly keeping us in the loop and resolving the problem in a timely manner.Review from Cinn C
1 star04/06/2022
The property Arium Peachtree Creek (Atlanta,GA) is not safe and fail to enhance the security for tenants. The property manager neglects all concerns when it comes to secuirty. The corporate office never return phone calls. Theft, violence,crime, andunauthorized guests is becoming an issue at this property and nothing has changed to prevent these issues.Review from Jacob S
1 star02/03/2022
Employs homophobic and racist people. Allows their employees to use the f slur and make tenants at their complexes feel uncomfortable. It's 2022, this should NOT be allowed.Review from Naressa M
1 star01/29/2022
Rented an apartment at Amberton at Stonewater in Cary, NC from them for 4 years and from the beginning the apartment wasn’t prepared or cleaned before I moved in. There were maintenance problems from the beginning. They would not fix the fire alarms, air conditioning unit or replace broken appliances. I even offered to pay for a new microwave out of my pocket and the would not fix it. They are slum lords. Then I had to pay $2,669.95 because I ended my lease. I shouldn’t have had to pay it since they didn’t honor their contract.
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