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          GCI Turf Services has 1 locations, listed below.

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            Business ProfileGCI Turf Services

            Lawn Maintenance
            BBB accredited business

            Contact Information

            PO Box 215

            Reidsville, NC 27323-0215

            Visit Website
            Email this Business
            (336) 432-8758

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/1/2014

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            Grass Catcher, Inc., provides lawn care, landscaping and seeding.

            Business Details

            Location of This Business
            PO Box 215, Reidsville, NC 27323-0215
            Email this Business
            BBB File Opened:
            11/27/2013
            Years in Business:
            18
            Business Started:
            7/22/2005
            Business Started Locally:
            7/22/2005
            Business Incorporated:
            7/22/2005
            Accredited Since:
            7/1/2014
            Type of Entity:
            Corporation
            Alternate Business Name
            • Grass Catcher, Inc.
            Business Management
            • Mr. Pete Denny, Owner
            Contact Information

            Principal

            • Mr. Pete Denny, Owner

            Customer Contact

            • Mr. Pete Denny, Owner
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Finding the right landscaping and lawn care pro can save you time, money

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/18/2021

            Complaint Type:
            Product Issues
            Status:
            Resolved
            Purchased a FlowZone Monsoon 2.5 sprayer from GCI Turf Services. It was $369.95 with free shipping. The sprayer arrived with a faulty pump. My option is to send it back to GCI at my expense, which will cost at least $100.00 as it's a large and heavy box. In short, they want me to lose roughly $100.00 because they shipped me a product with a faulty pump. Oddly enough, when I received the sprayer, everything was wet, and there is a little insert that states the product will be wet as they test it out. Not sure how they didn't notice the faulty pump? Either way, I'd like to send this back to GCI for a full refund, and they should cover return shipping, not me. I am not returning the product because I don't like it, I am returning it because it does not work.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            mark b

            10/06/2021

            I purchased grass seed from GCI and what they delivered is not what I ordered. I emailed them for a refund and they refused and instead the owner's wife called me and yelled at me. Horrible customer service. If you need grass seed then buy it from a reputable company that delivers what they advertise and also make sure you know what is in the bag. GCI sends out generic bags with no information regarding the contents.

            GCI Turf Services Response

            10/07/2021

            Mr. *****. Your words were "do not have anyone from GCI contact me" after I tried to call you 2 times (I left you 2 voicemails) and I sent you a few emails. When you refuse to communicate we can't help you. Our bags are custom branded bags with a seed tag on every bag, not a "generic" bag like you stated. Your claim to us was the seed is not tall fescue but this is not true. It is turf-type tall fescue. We can lab test it if you like. We tried to help you but you refuse to talk to us. I can call you again if you like?

            Customer Response

            10/08/2021

            My no contact demand was after your office employee screamed at me on the phone and refused to admit that the product was substituted. That ended any chance of an amicable solution. That has not changed and I still will not allow myself to be subject to that form of customer service. Also, I can assure you that my generic bag of substitute seed had not tag or any other marking of contents.

            Local BBB

            BBB® of Central and Northwest North Carolina

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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