Customer ReviewsforFurnitureland South

In September we spent over $12,000 on a sofa, 2 end tables and 2 side chairs. When the sales person bought the sales order to us, she included the ********* Protection Plan in our total. She said it would be only a couple hundred dollars more for 5 years of coverage and we would not have to pay the shipping costs. We agreed to purchase the protection plan. The furniture was delivered in December. In February, I filed a claim with the protection plan because the leather was ripped in multiple places where the foot of the sofa extended and retracted because it was placed, by the delivery persons, on a floor outlet. I only discovered the damage, because leather from the sofa was on the floor. The protection plan denied the claim, saying it was a manufacturers defect. We have been going back and forth for over three months and now they are saying the case is closed, there is nothing they can do. DO NOT FALL FOR THEIR SCHEME OF PURCHASING THE PROTECTION PLAN. If you file a claim, they deny you and tell you the case is closed! We asked to refund the difference between the cost of the plan and the shipping costs, they said they don't issue refunds.

The overall experience with Furnitureland South thus far has been very disappointing so potential buyers beware! From Furnitureland South I ordered 3 beds (1 King bed and 2 Queen beds), a nightstand, two dressers, an armoire, and a mirror on Aug 31. The sales experience was pleasant and that's where the good ended and my nightmare started. The process to get delivery scheduled (3 attempts at scheduling delivery of my items, where they cancelled delivery twice at the last minute), the actual delivery (this past week, almost 6 months after the order date) with multiple items missing from my order, and their lack of urgency to get my issues resolved, which are still not resolved at the time of writing this, and their lack of urgency has left me to question whether this is a legit business or are they only about getting making the sale and everything after that comes secondary...?

What a miserable experience we had with FurniturelandSouth — primarily their Delivery Service and their Customer Service. We ordered nearly $8,000.00 worth of NEW furniture — NOT “clearance furniture”. We received our furniture in 3 separate deliveries, all (ALL) of which contained BROKEN furniture. Now, nearly SIX MONTHS (after paying for FurniturelandSouth’s “White Glove” delivery service) projected delivery date of our dining room table has been moved from the initial 6-8 weeks to nearly EIGHT (8) MONTHS from our original order. We are more than DISAPPOINTED in FurniturelandSouth.

THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH. I WAS TRYING TO RETURN THE SECOND MATTRESS I HAD PURCHASED. THE PERSON I WAS TALKING TO & EMAILING WAS IN COMPENTENT @ BEST. SHE DELETED ALL THE PHOTOS I SENT HER OF THE MATTRESS & THEN TOLD ME SHE HAD TO FOLLOW PROTOCOL & I NEED TO SEND HER THE PHOTOS AGAIN. THE GUARDSMAN WHO CAME TO CHECK THE MATTRESS TOLD US HE COULD SEE THE MATTRESS SAGGING IN THE MIDDLE. THE MATTRESS COST OVER TWO THOUSAND DOLLARS LASTED 2 YEARS BARELY.HAD A 10 YEAR UNCONDTIONAL WARRANTY & ANOTHER GENERAL WARRANTY. I FINALLY TOLD REP. WE BOUGHT THE MATTRESS SHE DID NOT SO HANDLE THIS. I JUST BOUGHT ANOTHER MATTRESS FROM THEM WHICH IS THEIR POLICY. THEY PROMISE WHITE GLOVE DELIVERY. THE WHITE GLOVE DEL. IS THROW MATTRESS OFF THE SIDE OF TRUCK ONTO STREET. WE CALLED ONE OF THE MANEGERS FOR DEL. I WILL TALK WITH MY DRIVERS AND CALL YOU BACK.NO RETURN CALL. THEY KNOW THEY HAVE HORRIBEL SERVICE & DO NOT CARE. DO NOT RUN AWAY FROM THIS COMPANY CATCH THE BULLET TRAIN.