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          Ashley Furniture Homestore has 1 locations, listed below.

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            Business ProfileAshley Furniture Homestore

            Furniture Stores

            Contact Information

            1439 University Dr

            Burlington, NC 27215-8768

            Visit Website
            Email this Business
            (336) 395-0040

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 79

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            1439 University Dr, Burlington, NC 27215-8768
            Email this Business
            BBB File Opened:
            9/29/2008
            Years in Business:
            79
            Business Started:
            1/1/1945
            Business Started Locally:
            1/1/1915
            Business Incorporated:
            5/10/2021
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Ms. Alyse Sutphin, Finance Manager
            • Ms. Sue Ruffing, Administrative Coordinator
            Contact Information

            Customer Contact

            • Ms. Sue Ruffing, Administrative Coordinator
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/23/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased a Total protection plan from Guardian at Ashley Furniture and now when i reported the frame in the couch I got a refusal because it must be accidental and within 30 days, WHAT?. How can a failure of the frame be accidental, it breaks or warps over time. They denied saying the damage happened more than 30 days ago, no it’s been breaking for some time but recently became very noticeable. I think that many purchasers of this plan got duped into thinking they will be taken care of when something fails during the 5 years period. I paid $299.00 for absolutely NOTHING. it's a sham.
            Read More
            Read 3 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            D. B.

            11/22/2023

            Do not buy anything from the store or the company I purchased a bookcase September 29 picked it up on October 14 contacted them on November 4 for a price match and I was six days late from the 30 day policy so they decided they didn’t want to refund me $200 when I have a $5000 credit limit

            Ashley Furniture Homestore Response

            11/28/2023

            We do offer customers the opportunity to “shop around” at our local competition. We have set the parameter of 30 days from the date of the sale. We want to ensure that our customers are happy with the deal they received. Unfortunately, we cannot extend these timeframes.

            Customer Response

            11/28/2023

            Well I’m not happy. I’m very upset and will not purchase anything from you again…. This is ridiculous way to do business

            Local BBB

            BBB® of Central and Northwest North Carolina

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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