Business ProfileforSummit Credit Union

I found out on February 10, that I had not been issued a new credit card from my banking institution summit credit union. I was going to use my credit card to rent a car on Saturday for my birthday. I needed a credit card. I called my financial institution yesterday to find out why I didn’t get issued a new credit card because my old credit card expired January 2024. I spoke to Deana who said that they would issue out a new credit card. Later on that day I ended up getting a voicemail stating that there was a reason why I didn’t get issued a new credit card. I texted Summit credit union to ask what was going on. They texted me back and told me that Diana called me to let me know what was going on. I just spoke to Diana and she told me that the reason why I didn’t get issued a new credit card is because they found a fraud. She told me it was some abbreviated business or corporation that started with a G but I told her that doesn’t sound like anything familiar. I asked her why did it take so long to get in contact with me and she couldn’t explain. I would like to be notified as to why I was not notified or continued to be notified earlier about a fraud on my account back in October 2023. I am questioning why it took them four months to reach out to me as to why there was a fraud on my account. She said they try to reach me one time but I don’t see a call or a voicemail on my phone or an email. I think that is unacceptable is a loyal summit credit union customer I should’ve been contacted more I need some answers to my questions why I stayed on hold with to speak to the fraud department but I ended up hanging up . I need answers.