8 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Craig D
5 stars08/14/2023
I sailed on the American Queen ************************** on the 1st week of August 2016 from ******** ** to north of ******** ** on a Twainiac cruise with **************************, ********************************************** the on board *******************, along with my cabin mate ***************************.
USA River Cruises, Inc. Response
08/15/2023
Thank you *****, glad you enjoyed the cruise!!Review from Markey B
1 star05/31/2023
Not for solo travelers. Solo travelers will pay on average **** dollars more. Ethical issue.Lifestyle discrimination.Lost business.Many of the best suites are not made available to solo travelers.Enjoy your closet with twin bed, I'm taking my giant retirement fund elsewhere.USA River Cruises, Inc. Response
06/07/2023
Hello, we are a cruise agency that specializes in small ship cruising. We help our clients book cruises from various cruise lines, but we have no control over the pricing for solo travelers.Review from Robert G
5 stars08/22/2022
We just came back from a ****** cruise with our grandchildren. Had a wonderful time and are so thankful we had ***** to take care of all the details. Because of Covid we had one cancelled last year, she handled the rebooking for us and double checked with ****** to make sure everything was in order. I just wish all companies had the excellent customer service that ********************** has.We have been loyal customers for 14 years. They have an amazing team. We have planned ocean, river, train and resort trips with them. Their advice has always been excellent, they get to know you and tailor your adventure to you.USA River Cruises, Inc. Response
08/23/2022
Thank you ***** and family for being so patient and easy to work with during all the changes and cancellations caused by COVID. I really appreciate it!*****Review from Susan M
5 stars10/19/2021
We tried several other travel agencies previously, thinking 'bigger is better'. Then we tried USA River Cruises, and realized a ************** could give us much more personalized service. We've booked through them many times over the past 5 years, and are very happy with the services they provide. The agents are experienced travelers, and their personal experiences and guidance are so helpful when planning a vacation. Talking to our agent, *****, is like talking to a friend!USA River Cruises, Inc. Response
10/20/2021
We strive to give the best service possible and after going thru this Pandemic with all the cancellations and changes we have to thank our clients for their patience and good will sticking with us.Review from diana c
5 stars10/19/2021
We have been booking trips through USA River Cruises for over five years and have been very happy with the results. Every time I have called with questions they have found all the answers. They are fun to talk to and I am looking forward to our next trip.Review from SUSAN K.
5 stars10/19/2021
USA River Cruises, *** is the Best travel agency I have ever worked with!! ***************************, the office manager there, has always been very helpful and works hard to get me the best deals. I travel solo and hate paying single supplements but ***** somehow always manages to find discounts for me to make my travel more affordable. When she is not available, her staff is just as efficient at answering my questions. I really look forward to booking my future travel with *****, and USA River Cruises, now that more opportunities are opening up again.USA River Cruises, Inc. Response
10/20/2021
Thank you ***, we don't believe single travelers should be punished with higher fares for traveling alone, so we have pushed our vendors to have more single cabins available on their cruises.Review from Joe K
5 stars10/19/2021
Great customer service and follow up. My trips are more awesome because of their help.USA River Cruises, Inc. Response
10/20/2021
We try to really get to know each and everyone of our clients which is why we never try and overload our cruise agents with too many clients, we want them to form a bond for life.Review from Kathleen Marie W
5 stars10/19/2021
We have been using USA River Cruises and specifically *************************** for over 10 years. The service is impeccable, timely, and more importantly friendly. We have come to think of ***** as a friend and a part of our travel family. The entire staff is personable and efficient. Will continue to use USA River Cruises as long as we cruise.USA River Cruises, Inc. Response
10/20/2021
We have thoroughly enjoyed working with your family over the years and we too think of all of you as our extended family.
Customer Review Rating
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