Customer ReviewsforElectronic Arts, Inc.

8/27/2024 and 8/28/2024 both these days I attempted to use EA Help. Not only do they ask for your IP address but they ask for your credit card information and just run you in circles because you don't give them that information. No other companies do this when trying to help a customer regain account information. An *** email is linked to my PSN and the only way to unlink it is through EA Help. Which good luck even getting the option to talk with someone. You are better off not purchasing any EA games as if you need any form of help with anything there is no help to be found, which should be against some law. Reasonable and ease of access to Help chats would be great. Instead I'm going to have to go to social medias that I do not use to cause enough of a fuss to get the help I need. Really need an option on here for zero stars as that is what EA deserves.

Thank you for raising your concerns with us. We've reached out to the customer to address the issue. For any other issues or concerns, we welcome them to contact us at help.ea.com and well be happy to assist.Thank you, Electronic Arts EA Help

this company *****. I was hacked on my account and had everything taken from me and rather than attempting to help me in any way shape or form to get my $2000 worth of content back, they proceed to ban me and not help me whatsoever. EA is horrible, i suggest not doing business with them.

Thanks for bringing this issue to our attention, *****.We've given your feedback a lot of thought and want to assure you that you've taken the right steps to appeal the sanction thus far. While our support through the Better Business Bureau is limited, we encourage you to check out this helpful article for more information on the dispute process: ******************************************************************************************************************************************** your patience and thank you for getting in touch.Electronic Arts EA Help

I purchased apex coins through steam back-to-back. for a total of 2000 apex coins. Neither transaction went through. Spent well over an hour back and forth with customer service for them to never accept my screenshots of payments and transactions. I still have not received these purchases after 5 times contacting them. Terrible in game purchase experience. Will never spend money with EA again unless I'm taken care of for my missing coins and time wasted.

Thank you for raising your concerns with us. We reviewed the account and can confirm the screenshots provided have not been sufficient to validate the purchase. We recommend following our article How to provide proof of purchase: *********************************************************************************************************** Please take note of the following information:'We don't accept screenshots of the Steam app as proof of purchase. Please make sure that the screenshot is a full-screen, desktop image of the internet browser clearly showing the web address bar and page URL.'We welcome them to reach us again at help.ea.com for further assistance.Thank you,Electronic Arts EA Help

Ordered the game online with the content thats supposed to come with it and never got it! Its been 2 weeks and still no Promised Content thats supposed to come with the game. The in game content thats supposed to be in game is Called Rookie Premieres and Alumni and none of it is in my account! This game is False Advertising And they arent fixing it! I check daily in my account thinking il get it and nothing has been added! Please get ahold of them! Thank you BBB. This is for Xbox Series S Console!

Thanks for bringing this issue to our attention, ****.While our support through the Better Business Bureau is limited, we encourage you to check out this helpful forum post in relation to your missing content for more information: *************************************************************************************************************************************************************************************************** This issue has been further addressed publicly, with regular updates, these can be found online at: ***************************** We appreciate your patience and thank you for getting in touch. Electronic Arts EA Help

This company has promised content in their game play often times requiring month to complete. They roll the content out slowly and for some users and it becomes less valuable everyday. Theres little to. I communication.

Thanks for your recent report, *****. For any help with **************** Football rewards or missing content, and for further insights on the games, please don't hesitate to contact our community team.Madden *** 25: ***************************************************************************** College Football 25: ***************************************************************************************** We appreciate your feedback. Your thoughts and ********************* are incredibly important to us.

On August 8th I made a purchase for the field pass which I never received. Made several attempts to contact EA over this issue and even created a case to resolve the issue. I even submited snapshots of proof of purchase, but EA has run me in circles telling me to create an in game ticket? Well, I tried to do that several times but all it does is either takes me back to the home page or it generates a new case. EA has several cases opened regarding the same issue. And it's aparant that they have no intention on either giving me what I paid for or a prompt refund. I called my bank and I'm currently disputing this transaction. Hopefully they'll get my money back?

Thanks for your recent report, *******.Upon review, the issue appears related to a Madden mobile account. However, to verify you are the account owner we would typically require you to create a ticket through the app as that provides the team with the necessary account information.The difficulty it appears the team has had is locating the account based on the User IDs. In that vein, I'm including a help article on how to locate your User ID and this should help the support team resolve your missing content request: ************************************************************************************ will pass on the poor support experience you received to the relevant teams to help shape future improvements.Electronic Arts EA Help

I got Xbox game pass and wanted to play an EA game, it says I need to Link my account, When I go to like my EA account, It says this "Your accounts cant be linked because your Xbox account *********** *********************** linked to your EA Account for ************disabled.ea.com. An EA Account can only be linked to one Xbox account in its lifetime."This is some random a** account and isnt even mine. I cant solve this problem because there is no way to contact EA via email or talk to a person. Even on their website doesnt provide any details and every possible option i have tried is borked. I have been working at this problem for a collective 3 hours. This is a pretty basic problem. EA purposefully hides thier costomer support s*** or it doent exist.

Thanks for your recent review, Aadi.After reviewing your support requests, we can confirm that our live chat support can assist if this isn't resolved. If you need help regaining access to your account, just ******************** over to help.ea.com.For more details, please use this article: *********************************************************************************'ll pass on your feedback about your support so that we can keep improving. Thanks for bringing this to our attention and for your patience.Electronic Arts EA Help

I have cancelled my pogo account on May 30th but this website still continues to put charges on my credit card which isn't right. I've called them at this number and all they do is lie. They won't provide a number so I can talk to somebody they just hang up on me. Their scamming me out of money, and I just don't no what to do because they just avoid me, can someone help me out please. If you could get back to me about this matter it would make me very happy. I hope to hear from you soon.

Thanks for your recent report, *********.Having reviewed your Pogo account, it does ********************** that the subscription is still active, so I've included a helpful guide on how to cancel it to prevent any further charges.****************************************************************************************** you need any further assistance, feel free to contact our live chat team at help.ea.com. We truly value your feedback and will address any concerns you have about the support experience.Electronic Arts EA Help

Honest review, my EA account was banned due to keyboard fingers. EA has also managed to permanently keep my Steam account linked, ***************************************************** can never be played again... Not sure if this is the correct way to handle things, considering I was not cheating and hear plenty of trash talk via mic (which is not tracked) therefore, when you respond to trash talk on keyboard, you are instantly at risk of being reported by the original trash talker (who is safe from EA because of voice chat). It is what is is, and got my refunds and also do not have to worry about buying another EA product! (To keep the thriving EA community safe and thriving, I am sure)However the process of even contacting EA directly has been a true nightmare... I mean read the other complaints for this company... how they are still functioning? Not quite sure, but surely says a ton about society. One huge issue I had while trying to get answers, was simply even contacting EA for support. My email will not receive a lock-in verification code (yes its the right email) and therefore I cannot sign in, which is required for customer support. Also customer support has no direct line for complaints (Probably because it would be non-stop) so hopefully their support steps has a REAL person (outsourced) to help solve the issues.

Thanks for bringing this issue to our attention, ******.I am sorry to hear about the sanction that was applied to your account; *********************** taking measures to ensure our games are safe for all of our players:******************************************************************** While our support through the Better Business Bureau is limited, we encourage you to check out this helpful article for more information on the dispute process: *************************************************************************************************************. In addition, if you wish to discuss something with our support but are unable to access your account, you can create a case without an account, and we'll be more than happy to assist.We appreciate your patience and thanks again for sharing your experience.Electronic Arts EA Help