Customer ReviewsforRingCentral, Inc.

RingCentral has deceptive billing/contracting practices and is COMPLETELY unresponsive if you want to end service.Be aware RingCentral has a deceptive practice of billing at one time of the year and renewing your contract at another time of the year (which is rare in business), so if you are only looking at when you get your annual charge on your credit card bill, it's too late to cancel your service because you need to do that before your renewal date, which for me was 6 months later.It was a great service until I decided to go with another carrier. I've called 6 times and been on hold for long periods of time. After speaking with a *** for over 30 minutes he said I would need to wait for an invoice for canceling my service, which hasn't arrived as of a week later. I'm still paying for a service I no longer use. I called my account ***resentative 3 times and each time it goes to voicemail where I've left messages.

RingCentral does not close accounts, but continues to bill former clients. The contact information they provide never routes through to someone that can help you get off their system; their account managers are unresponsive, and their service is trash.

Ring Central is QUICK TO SELL AND SLOW TO CANCEL. Their prices have been going up, they refuse to negotiate even though their prices are non-market prices. I was forced into paying for a second phone line when I did not need it because the renewal had already kicked in. Almost immediately after I was charged I told him I did not want to continue with the second phone line and I ended up paying for it. They refused to negotiate.I've been on hold all day with RingCentral and they do not return phone calls, call back or provide any online support when it comes to canceling the service. I've been a customer of theirs for over four years. In all honesty, the service runs well. But they're losing me as a customer because of their lack of timely and quality support.It is clear due to their lack of follow up with people filing complaints with a Better Business Bureau that they have no interest at all and improving the quality of their support/service. None of the reviews that I'm seeing posted here have responses from RingCentral. None of these issues are being resolved.I'm going to Zoom Phone which charges only $15 a month with the same level of integration into my CRM. That's all I need. And at a huge cost savings.

So today I signed up with Ring Central. I was quoted $119/per user annually. With 4 employees I'm thinking $480/year. I got the contract and it showed $720/year which I was told $240 extra was for fees. I'm like...okay. So I sign it then get a link to pay the annual and it came in at $886.70. Within one day the price changed 3 times and just to provide you some insight - they don't care - I cancelled it - I will never use them. I read the hundreds of BBB complaints and feel better about my decision. I didn't even get started but reading the horrible service and bait/switch tactics I feel 100% that I made the right decision. I even sent the link to Ring Central *** from the BBB and they evaded answering anything about all the complaints. Read the BBB before ever doing business as it's something I tend to do after the fact - no more! I had to leave a star or I would have not put any! Terrible - just terrible.

Terrible service. Horrible customer service. Bait and switch tactics all the way.

This has been the most horrific experience of customer service we have experienced as a business (which is saying something) their sales representative promised quite a few things, failed to deliver, then quit her job. After months of 6 hours on the phone, failure to port over our company line, and fraudulent billing, we attempted to cancel, only to be told we are locked into a 2 year contract. For what? Our company number is not ported over. We have no access to our phone lines.Do not use this service. They are fraudulent at best.

I have been using ring central for 5+ years. I am trying to understand incorrect charges on their bill. There is no way to inquire about charges without speaking to a person, and they make it very hard to speak with someone. Additionally, they suggest "chatting" with an agent online but they have no way to talk to a person.

I transferred my work cell phone number and immediately could not use my work phone or get emails on it. I emailed legal three times to cancel and they never responded. I tried to call and the wait time is one hour. This company is a huge scam. Im sure it will be a huge hassle to try to get my money back.

Worst company and trick tactics. I have had over ten issues in the last few months alone. To add insult to injury I found out today I have been getting billed incorrectly. When I called and tried to get this corrected I was insulted and told that my contract was already auto renewed a few days ago and nothing I can do. I never authorized an auto renewal contract be aware these guys are scammers. There reps have SEVERE language barriers and do not comprehend. RUN AWAY!! they will scam you for money and never help you when you have an issue. I got so fed up with the issues revolving my company that I had to get a separate license for another business. I need to speak with the corporate of Ring Central regarding my service IMMEDIATELY. This has been an absolute nightmare I'm furious that a company is being allowed to do business like this. You cannot falsely charge someone and say well its during your contract so you have to pay for it anyway. Terrible customer service and scamming, *** look into this company.

This is the worst security service. Have of the time the service does not work. Ring employees are not helpful at all. Neither are the supervisor. On the call for 55 minutes earlier today and this evening another 45 minutes.