Business ProfileforChanges Salon & Day Spa

VERY important event on Sunday, September 11, which I made very clear to **** and the Changes Salon team before and after my appointment. I then drove 2 hours from ********** to Walnut Creek and back to keep my appointment at 11 am. on Sunday, September 4, 2022. I was very anxious about this appointment because 1) I had never had a professional hair coloring and 2) I was hesitant about the cost of the service. Because I had such an important event to attend, I decided to have a "professional salon" cut and color my hair. BIG mistake. I had emailed a VERY SPECIFIC PICTURE to the salon, as requested, earlier that week so they could see EXACTLY what I wanted. When I arrived, I was told that their expert stylist, ****, would be able to match the picture. After some discussion she explained, then talked me out of doing the "all over" highlights because "less is more". She showed me hair color swatches and chose the dark brown hair color with "blonde" highlights. I told her that was too dark and that my natural color was LIGHT, GOLDEN BROWN. She then went to the next one, which was "medium brown". I still thought it was too dark but deferred to her because she is the professional. She then chose the "ash blonde" highlights and said it would look better just on top instead of all over. Again, I deferred to her expertise. While washing, she needed to "tone it down" because SHE didn't like the way it looked. Again, she's the expert. During styling, I thought it still looked dark, but trusted her. Final product: cut turned out okay, but hair color WAY TOO DARK. Looked okay in the digital picture, but realized, after I got home, that it was NOTHING LIKE THE ORIGINAL PICTURE. In other words, I HATE IT! Salon originally offered to fix the color, then reneged. Now I am left with NO RECOURSE. They won't correct and I can't afford to spend more money somewhere else. Charged $355. Want a refund of $200. Don't trust them to correct.