17 Customer Reviews
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Review from Amber G
1 star04/20/2024
Second time Rodan + Fields has charged my account due to a subscription I did not sign up for. I spent hours on the phone getting it sorted out and finally got a refund the first time but had to wait until the product I did NOT order to arrive so I can then return it. A few months later I am charged AGAIN!!!!! I had to call and go over all of the same information again. They sent all of the confirmations to an email that did not exist and would not change the email to my actual address so that I could receive the confirmation. This company is ILLEGAL and not ok!Review from Paige H
5 stars01/13/2024
Anytime I have had an issue with a delivery, return, etc Rodan and Fields has always helped solve my issue. They have the most helpful customer service department I have ever worked with. They truly care about putting the customer first.
Rodan + Fields Response
01/25/2024
Hi, we are pleased to hear of your experience communicating with our ************* Team. We strive to provide the best possible care. Thank you for sharing your feedback and experience with us. If you have any additional feedback, please reach out to ********************************************* you again.Review from KINDRA S
1 star12/31/2022
I was awarded a $250 voucher from a lawsuit against the company for lash boost. I ordered three eye creams and paid with the voucher. My order was placed on Dec 13 and then they cancelled it. After many chats, e-mails and finally a 30 min call, I still have no resolution. I finally have a case number so Ill continue to follow up. Unfortunately, what it seems they are doing is making it impossible for customers to use the vouchers awarded from the lawsuit.Rodan + Fields Response
01/09/2023
Hi, thank you for bringing this matter to our attention. We are very sorry to hear of your experience. Please know, this is not a typical experience with R+F. We understand you were able to speak to our ************* team regarding your order, and they were able to correct the issue for you. We apologize for any inconvenience this has caused you.Review from Cindi G
1 star12/07/2022
R+F charged my credit card without authorization in early November 2022. I had not purchased and was not shipped any product since February 2021. They are telling me I am on a 60-day auto-fill program. That is obviously not true because it has been over 18 months (over 540 days) since they had shipped anything to me. I was never auto-shipped any of their products. I immediately contacted the person who was my rep and she cancelled my account, but they wont remove the unauthorized charge. I asked ******* for help again and now she claims that she quit the company last week so she wont do anything to assist me. Whenever I email R+F I get only a form response accusing me of being on auto-ship. No one at R+F will address the unauthorized charge or remove it from my credit card. I reported the unauthorized charge to my credit card company and it is under investigation.Rodan + Fields Response
12/08/2022
Hi, were sorry to hear of your experience. Our records indicate you enrolled as a Preferred Customer (**) in September 2020. Per the ** ***** Terms and Conditions that must be agreed to before having an active account, it clarifies that as a ** member you will be on auto-charge flexible subscription program. As a ** member, you have the option to delay your order up to 1 day before your order date if you're not needing an order at that time. We understand you were able to email with our ************* team who was able to ensure your ** account has been closed and your order was refunded in full. Please allow 3-5 business days before you see the funds back into your account.Review from Joseph J
1 star10/04/2022
I have never heard of this company, until I was a victim of fraud this past week. Someone used my information to subscribe me into a weekly recurring charge that occurs every Tuesday for over $200 ... You have been charging my credit card each week. I DONT WANT THIS SUBSCRIPTION AND I NEVER SIGNED UP, SOMEONE FRAUDULENTLY DID. I have notified my credit card company, but since it's recurring it keeps charging even with a new number because of **** updater. For this I have gotten my attorney *************************, from ************** involved. I also have filed a police report against the fraudster and the company. Please remove myself from your company's subscription that I never signed up for or legal action will pursue. I and *********** have spent hours but no one answers always put on hold then someone hangs up on us I have records showing being on hold for over 40 minutes to just be hung up on. Please resolve this NOW.Rodan + Fields Response
10/06/2022
Hi, we are so sorry this happened to you. Our records indicate you were able to speak to one of our R+F Team members on October 4, 2022, who was able to refund you. You should receive your funds within 3-5 business days depending on your financial institution. We appreciate you bringing this to our attention.Review from Elizabeth M
1 star07/07/2022
I have cancelled being a consultant more times than I can count. I keep getting emails from them! Whenever I say I'm not a consultant and to stop harassing me, they just send back instructions on how to renew!!! I've spent hours on the phone -- absolutely no help.Rodan + Fields Response
07/08/2022
Hi, were sorry to hear of your experience and the inconvenience this has caused you. Our records indicate the termination form was not completed correctly and when asked to correct it we did not hear back. We will have a member of our team reach out to you to assist in closing your account. Thank you for bringing this to our attention.Review from Nisha E
1 star07/01/2022
This business is scam they charge my credit card without sending me any product even though I already cancelled my membership. I tried to resolve the problem I found out they use my credit card to a different member. I cant even call the customer service they either drop my call or transfer you to different departments and then drop your call again when you finally speak to someone.Rodan + Fields Response
07/05/2022
Hi, were sorry to hear of your experience with R+F. Our records indicate only your Sponsor attempted to reach us on your behalf. Our ************* Team was able to speak with your Sponsor, and they issued a refund on 6/20 and 7/1 in the amount of $107.75 each. Please allow 3-5 business days before seeing the funds back into your account. Thank you for bringing this to our attention.Review from Colleen M
5 stars05/14/2022
I am beyond excited to be a part of R+F. The key to my selling is having an amazing support team. Our customer service has been incredible on all my needs as a new consultant and every customer so far has been over the top impressed when reaching out for any cs needs!Rodan + Fields Response
06/03/2022
Hi, thank you for sharing your feedback and experience with us. We are delighted to hear you and your customers are enjoying the R+F journey. We continue to look for ways to improve, and we value our Consultant and Customer feedback. If you have any additional feedback please reach out to **************************************** Thank you again.Review from Gloria N
1 star05/04/2022
I got some products for my dark face spot and didn't work ??Rodan + Fields Response
05/05/2022
Hi, were so sorry to hear of your experience and that the product did not work for you. As with any skincare product, everyone responds differently. We have a 60 day return policy, and we will have a member from our R+F ************* Team reach out to you for further assistance.Review from Khiya A
1 star04/01/2022
The company has terrible customer service. I have returned my products and yet there is no acknowledgement of receipt or refund. Ive contacted customer support but they are not responding. Im starting to think its a scam business. Please help anyway possible.Rodan + Fields Response
04/05/2022
Hi, we are sorry to hear of your experience using Rodan + Fields. Our records indicate you were able to communicate with our ************* Team. On April 4, 2022, our ************* Team issued a refund in the amount of $326.10 and emailed you a confirmation of this. Please note, refunds can take 3-5 business days to show back in your account depending on your financial institution. We appreciate you bringing this matter to our attention.
Customer Review Rating
1.94/5stars
Average of 17 Customer Reviews
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