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Find a Location

Institute Of Reading Development has 1 locations, listed below.

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    Business ProfileforInstitute Of Reading Development

    Reading Lessons
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.36/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    14 complaints closed in last 3 years

    7 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/19/2010

    Years in Business: 34

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    The Institute of Reading Development is an educational services provider, whose curriculum integrates reading skill development and independent reading. IRD founder Paul Copperman is a presidential appointee to the NCER, and author of Taking Books to Heart. The Institute provides reading instruction and ancillary services for non-credit community education units of universities, colleges, and municipalities.

    Business Details

    Headquarters
    5 Commercial Blvd, Novato, CA 94949-6118
    BBB File Opened:
    9/27/1990
    Years in Business:
    34
    Business Started:
    1/16/1990
    Business Started Locally:
    1/16/1990
    Business Incorporated:
    1/16/1990
    Accredited Since:
    5/19/2010
    Type of Entity:
    Corporation
    Number of Employees:
    800
    Alternate Business Name
    • Institute Of Reading Development, Inc.
    Business Management
    • Mr. Paul Copperman, President
    • Mr. Joshua Kizner, Director of Operations
    Contact Information

    Principal

    • Mr. Joshua Kizner, Director of Operations
    Additional Contact Information

    Email Addresses

    Customer Complaints

    14 Customer Complaints

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    File a Complaint

    Customer Reviews

    11 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Alisha H

    1 star

    07/02/2024

    I wished I had read these beforehand. Hopefully my plight as well as the many others will discourage others in the future from signing up with this program. They definitely pull in the heartstrings of the parent and talk about how awesome this program is and get you hooked. I was a little skeptical because they did tell me that I could not be in the classroom with my child and had to wait outside, but was able to get "permission" after speaking to a different agent to attend a couple of classes to feel comfortable but then told I could not be in there after that. They said it would be too distracting to the kids. I'm sorry, but my child is young and in this day and age you CANNOT be too careful. Sadly, I signed up anyway bc I am desperate to get my child help with reading and they made lots of promises (mistakes in my part). Well, I had a family situation come up and my child could not attend his first class. I called that day and even let the instructor know by email but bc it was a weekend I had to wait for a supervisor to call me that Monday which never happened. I called again that week and got a call back, finally, from a supervisor who was rude and refused my refund. I told them I could send the books back as they were unused and then she said what seems to other's experiences here that you can't get a refund beyond 10 days after signing up and told it it said so in my confirmation email. Well, I went back to the email and did not see any of that directly in the email. You had to click on some small, fine print link at the bottom of the email and go scrolling through a ton of legal jargo towards the bottom of their terms to even see that. I was offered a credit for a later class but I just want my money back. Not to mention the lady was rude and asked me what my family situation was and so was not comfortable sharing that. I will make sure my child's school does not hand out their flyers and tell everyone I know to stay away.

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