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Find a Location

Peter Levi Plumbing, Inc. has 1 locations, listed below.

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    Business ProfileforPeter Levi Plumbing, Inc.

    Plumber
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.39/5stars

    Average of 38 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/31/2014

    Years in Business: 30

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Peter Levi Plumbing, Inc., offers plumbing, heating, and cooling services, repair, and installation.

    Products & Services

    We sell the highest quality of products such as, American Standard, Bryant,
    Carrier, Honeywell, Lennox and Rheem to name a few.

    Business Details

    Location of This Business
    24 Digital Dr, Novato, CA 94949-5771
    BBB File Opened:
    1/23/2004
    Years in Business:
    30
    Business Started:
    4/14/1994
    Business Started Locally:
    4/14/1994
    Business Incorporated:
    5/20/2003
    Accredited Since:
    10/31/2014
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 687489 for this business, issued by Contractors State License Board. The expiration date of this license is 12/31/2024.

    These agencies may include:

    Contractors State License Board

    9821 Business Park Dr

    Sacramento CA 95827

    (800) 321-2752

    http://www.cslb.ca.gov

    Type of Entity:
    Corporation
    Number of Employees:
    17
    Business Management
    • Mr. Peter D Levi, Owner
    Contact Information

    Principal

    • Mr. Peter D Levi, Owner
    Additional Contact Information

    Fax Numbers

    • (415) 455-9908
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/13/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On September 14, 2023 Peter Levi plumbing concerning the overflowing of both commodes in my homes. The first technician ***************************** came out and looked at the problem and he called his supervisor ***********************. ***** came out and informed me that the pipes under the house needed to be replaced. He spoke with my insurance adjuster and assured her that he would give me and her a breakdown of the cost of materials as that is the only thing that they would not pay for. I paid $15,609.36 to replace the new pipes. I have contacted ***** by phone and text numerous times and he stated that he would talk to his accounting department and manager to get those figures. ***** stopped taking my calls so I called the company every week and I was informed that someone would get back to me. I called and was told that *********** would call me and still no response. My adjuster from USAA called on a three way call and still no answer, she even told them she would take a verbal amount if they could just give the figures of the pipes cost. One of the associates that I spoke to informed me that they do not deal with insurance companies for that reason. I have never received a breakdown of their billing. All I want is the cost of the pipes. I realize that I have been ripped off from them and I should have gotten other estimates but whats done is done at this point I just want the price of the pipes. My estimate number is *********.
    Read More

    Customer Reviews

    38 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Molly G

    1 star

    02/26/2024

    I am writing this on behalf of my elderly mother. She has a heating and air unit that is only five years old. For her most recent heating service, she was told she needed to add UV lights in her ducts to improve the indoor air quality. My husband and I read through the ****16 page report with pictures. There was a normal amount of dust and debris and it seemed incredibly excessive. We then asked our own heating and air company (who we have used for years and trust) who asked if my Mom had lung cancer or was incredibly compromised with oxygen. As that was the ONLY reason she would need something like this. My Mom declined and the quote magically declined three times. They then hounded her with emails about needing an answer until she finally wrote a scathing email saying no thank you. When she had her air conditioner serviced, the technician also did a hard sell about all the things she 'needed' that would have cost thousands of dollars. Obviously, this is how they train their employees and they are no different than car salesman trying to upsell you on your car. My Mom is 81 years old and quite savvy so she asked us to take a look. What makes me very sad and angry is not all elders have people they can bounce things off of. I find it absolutely shameful.

    Peter Levi Plumbing, Inc. Response

    02/29/2024

    *****,

    I first would like to start by saying that I apologize for the unsatisfactory experience that your mother had with our company. We take our reputation extremely serious and we are committed to our 100% satisfaction guarantee. 

    UV lights are an enhancement on the heating and air conditioning system and can be used in a wide variety of homes regardless of someones health. That being said, they are optional but definitely recommended in order to improve air quality inside the home. We believe that it is our duty to provide the best options/products along with the most current information to every homeowner.

    Nonetheless, it upsets me to hear about the experience that your mother had with us and I would personally like to make it right.

    Please let me know how I can do that.

    Sincerely,

    Peter Levi

    General Manager

    Local BBB

    BBB serving the San Francisco Bay Area and Northern Coastal California

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