Business ProfileforA J Bono Plumbing

I filed a claim with First American Warranty in October of 2023. Claim number 313246425.The claim was for a leak. It was a leak under slab. They suggested we re-route pipes throughout the house to avoid the cost of having to open concrete. We accepted, not fully understanding the pros and cons.When the work was supposedly done, ******, the head plumber, told us everything was done. The next day we kept hearing this loud thrashing in the ceiling where they had rerouted water pipes. I called ****** and he said he would come to take a look. He did but said he didnt have the tools to fix it, that hed come back in a few days.He went silent. I called and texted a few times and never heard from him. I called ************* and left a voicemail - nothing. Called again and finally spoke to a woman, she didnt apologize and just said that shell call back tomorrow morning - no call.Then I got a message from ****** saying that the office would call me to schedule an appointment. Then he asked me to submit another claim so that they can come finish the jobwhich seems very shady.Ive called three more times and havent gotten a call back.I just filed a new claim with First American in the hopes that maybe theyll finish the first job. But now I have a new issue with the pressure. In reading other reviews on ****** and here, I can totally relate to those who say their voicemails go unanswered. Terrible service.