Customer ReviewsforGoPro

**************** Automatic charge no mail no SMS notification. Crazy Poor. I've never seen anything company like it

The GoPro app is terrible and the help is terrible. They tell you to buy the apps extra benefits and now I can't really use them/save videos. I've been going in circles with them for a couple months trying to fix this. It seems many others have had the same issue.

I signed up for their app and auto pay by credit card 2 years ago. Can't get out of auto pay. Changed credit card and they still taking out payment. Tried emailing them, bo response. Totally robbing now for a service I don't want and have no way to cancel or contact anyone at Gopro. Totally ridiculous to have a app and website so difficult to navigate I can't cancel my subscription with them. Please help!!!!

Same subscription complaint no advance notice about $49 renewal fee and both the customer service rep and supervisor refused to refund. Waiting for the class action.

Same as many other people reporting GoPro keeps trying to charge my credit card for a subscription that was canceled before the renewal date. Contacted GoPro several times and still they try and charge my credit card. Thankfully my credit card company denies the charge and flag it as unusual activity. This has been going on for about 8 months. Never going to buy any of their c*** again.

Terrible customer service. Even managers have no tools to create loyalty. Terrible experience. Will never ever purchase another product. Now I know why stock has plummeted.

GoPro is a terrible company to do business with. Don't trust them!I purchased a GoPro 11 Hero directly on the GoPro website. Everything seemed fine, until i got a charge on my credit card a year later from GoPro claiming that I have a subscription with GoPro. For a camera? I contacted GoPro to resolve the issue, but they refused to refund the invalid $49 charge. Next step is to dispute the charge and also file a BBB complaint.Thank you BBB!

I purchased a GoPro a while ago, and I am utterly disappointed by their shady subscription renewal practices. I bought a camera from them, thinking it would be a one-time purchase, only to find out a year later that they had charged me an additional $50 without any prior notice or consent via Paypal.It's beyond frustrating to deal with a company that operates in such a deceitful manner. They automatically renew and charge subscriptions without sending any information about it, leaving customers in the dark about what they're being billed for. When I reached out to to address this issue, their customer service was unhelpful and refused to rectify the situation.This kind of scammy business practice is completely unacceptable and has left me feeling cheated and betrayed. I would strongly advise against buying anything from GoPro and would caution anyone from getting involved with them. This experience has made me lose trust in their integrity, and I will never go near this business again. It's truly disappointing to encounter a company that puts profit over customer satisfaction and honesty.

I bought my brother-in-law a GoPro for his birthday. One year later, I saw an additional $50 charge. Apparently they automatically renew and charge the subscriptions without sending any information about this or updating the customer. Super scammy practice that they refused to rectify after I spoke to them about it. Very disappointing. I would never buy anything from them or go near this business again.

DO NOT PURCHASE FROM GO PRO. Our camera was stolen somewhere between the order and the delivery. Go Pro will not help us. We go around and around with their support people and make no progress. Trying to get credit card company to retract payment.DO NOT, under any circumstances, do business directly with GoPro.