Customer ReviewsforBay Appliance Repair

This is a minus review and I would give no stars. The tech wrote that he could not find the model and serial numbers so that they could not order a part. I opened the oven door and there it was. He did not state when he was there he could not find it - it was on a receipt. He did state the abbreviated part name and I contacted the manufacturer and they can overnight the part. The owner should come over immediately and deal with this but the staff want you to use the internet to communicate There is a lack of professionalism and honesty with thus company!!This is an American Home Shield provider. They fail to pick quality. They look for cheap services I do NOT recommend!!

Twice we sent a tech out twice we did not see any issue with your unit at the time of service

The technician was punctual and it took less than 10 minutes to have the dryer working as needed

Thank you very much!

They make repair promises they cannot keep. I started with a warranty repair in January 2022. It took until February 2022 for the first appointment to happen. After 4 different visits, many 5 hour waits for service, and the enormous amount on-hold time to keep asking for a recall as the situation was not fixed, the "Viking expert" from At Bay could not figure out my intermittent ignition issue. On the last visit, *******, the technician who showed up at the house door, called me and told me his boss told him not to enter the house as they could not repair the problem. If you are claiming you are an expert, then say so. If you don't know how to fix it, then don't keep stringing a customer along, wasting precious hours in the day. I am totally disgusted with At Bay Appliance service technicians and their scheduling clerks. Don't use this firm. A total waste of time.

Hello,Thank you for your review, as you yourself stated above you are having an intermittent issue, we have replaced a spark module and all the burner ignition switches previously, when we came back we did not see any issue to the unit, diagnosing an intermittent issue is not possible unless you see the failure. Blindly replacing parts is not how we operate.Thank You

An appointment to service my ******* refrigerator was initiated by the Azurion, the warranty company of JC Penney. I had received a text message from AtBay from somebody named Erwina on 9/15/2021 at about 3:29pm confirming my appointment for 9/22/2021 between ****pm and that the technician will be calling **** minutes prior to his arrival. I received an email dated 9/21/2021 at 5:01pm asking me to confirm that I will be home for the appointment and to expect their technician by the name of DISH to be here between ****. I replied to the email that same day that I would and even followed up the next morning just to make sure they received it.On 9/22/2021, the day of the appointment at about 3:30pm I called the number which was the on the email to ask if they knew what the status of the technician's arrival was to my house. The person who answered by the name of ***** informed that unfortunately the tech had started his first appointment late that afternoon and was still at No.1 while I was the 3rd appointment. I asked ***** maybe he can call the tech but he informed me that they do not have direct contact with the tech anf they will only know once a report has been sent. So I asked him what was their plan B if he's not going to make it to my appointment. ***** said I was jumping to conclusions. I told him that they should always have a plan B like what if the tech is still at 1 or 2 and its already 4:45 then what. Brain then said then we call you. The most irresponsible and unprofessional thing happened was they were a "No Show, No Call". 5:00pm came and went this company did not have the decency to call to let me know the situation. I filed a complaint with JC Penney and Azurion. Told them they should not be doing business that does this to their customers. Their license to operate should be cancelled because of their bsuiness ethics. Beware of this company!!! I can only give them a 1-star to be able to publish this but in all honesty they deserve a minus score!!!

I'm very sorry for the unforeseen situation. We found out late in the day that our tech car broke down and had to be towed. Our office tried to reach out with the update but wasn't able to reach you.

I want to correct my response, It was in the * to call, been after hours it didn't go thru however I personally responded at 4:50 am.