Business ProfileforSupercell Oy

On March 3rd, my son purchased a "gem" promotion via the game Brawl Stars for $100. When he logged into his account on March 5th, all of the gems he purchased were gone. He later discovered that someone accessed his account, without his knowledge, and used the gems to make other in-game purchases. My ******* have both reached out to the company over a dozen times trying to get the issue resolved & have done everything they asked, but now they stopped all communication. In fact, they blocked my son from his account for 3 days stating that they were working on a resolution. However, nothing ever happened and when they gave him access again they said there wasn't anything they could do. There was no communication from them to him or me during those 3 days. They have 3 different emails that I've reached out to ************************************ *********************************** and ********************************** I'm always told that they can't provide a resolution via email and that I need to reach out to support via the game, which I explained to them wasn't always feasible because I was contacting them regarding my son's account. I didn't request that they refund me the money. He spent the $100. I just need them to reverse the in-game purchase that someone, and I'm not convinced it wasn't Supercell, made in his account so that he could get the gems back and use them as intended.I emailed them one last time yesterday, March 12th, and asked for a resolution and advised that if I didn't hear back from anyone, I was going to file a complaint with you guys so here I am. I'm hoping you can help me get an acceptable resolution. I am looking to get compensated for the days he was locked out of his account, without any communication from them. as well as get the in-game purchases that someone made with the 2200 gems he bought with the $100 reversed or just have the gems added to his account.