Business ProfileforThe Entrust Group

On November 20, 2013, I invested hard-earned funds from my *** to physical gold, which was set in trust by The Entrust Group. I was in turn sent documentation reflecting the items involved in my investment. On December 15, 2013, my Entrust statement reflected an escrow account of $15,028 (the gold coins from my investment). I immediately called Entrust inquiring why it did not reflect the gold coins, I was told not to worry it was merely they had not posted. I did not receive a 2014 statement; however, based on my previous conversation I did not think much of it as I was told not to worry everything was in motion; however, this was not the case. On November 13, 2015, I received some correspondence from Entrust stating they had not received the gold portion of my investment, I was told during their annual audit it was found the coins were not in their possession, this was 2 years after the initial investment. I have contacted **************** and Oregons DFR who stated that while I have been harmed, they have no regulatory role in the Presious Metals Industry, Entrust and companies like them have no governmental regulatory oversight.I have corresponded endlessly with Entrust requesting they assist me in filing a claim to recover my investment, the Chief Operating officer of Entrust said our responsibility is to facilitate the transaction between all the parties including the client, the dealer and the depository. and the fact that MPB did not send to the depository the metals you bought from them is not our responsibility as a passive recordkeeper. Curious, its your responsibility to facilitate when you dont facilitate you become a passive recordkeeper?Entrust did not do what they were hired to do yet, continue to charge me, they were not truthful when I inquired about the escrow account, they did not do their annual audit for 2 years, and now they tell me politely too bad because were just the bookkeeper?Total unaccountability, BEWARE!

Hello ****,Thank you for taking the time to share your experience. I understand how frustrating this situation must be.I do agree that we should have noticed within the first year that the precious metals Dealer didn't send your metals to the Depository of your choice. We apologize for not catching the Dealer's mistake sooner.That said, since we noticed the metals missing, we have reached out to the precious metals Dealer many times to try to get them to either send your precious metals or reimburse you your funds.At The Entrust Group, we are dedicated to facilitating transactions for our clients while providing recordkeeping services for self-directed IRAs. However, it is important to note that as a self-directed IRA ************** our role is limited to executing investment instructions from account holders and maintaining records of those transactions.We do not vet investment offerings nor precious metals dealers. The term "self-directed" means that the account holder is responsible for conducting due diligence when selecting and engaging with these entities. This independence allows you to make investment choices that best align with your financial goals, but it also means that we do not have control over third parties you interact with.Unfortunately, your chosen precious metals dealer received the funds but never sent all the metals you purchased onto the depository. As a result, the metals could not be booked into your account. In this situation, the fault lies with the dealer who accepted payment for goods they did not deliver. We recommend following up with the dealer to resolve this situation.For clarification, while we are a passive custodian, The Entrust Group is subject to multiple layers of regulatory oversight, including the SEC and CFTC. Additionally, we adhere to IRS regulations for retirement accounts and comply with Department of Labor standards for employee benefit plans. Our operations are also audited by the firm ******* ******* and *****, LLP, ensuring we meet or exceed industry standards.We hope that your situation can be resolved quickly, and we are here to assist you with any account-related questions or actions you may need to take in the meantime. Thank you again for your feedback, and we wish you the best in resolving this matter.Sincerely,*******************************, Chief Operating Officer

Hello ****,Thank you for taking the time to share your experience. I understand how frustrating this situation must be.I do agree that we should have noticed within the first year that the precious metals Dealer didn't send your metals to the Depository of your choice. We apologize for not catching the Dealer's mistake sooner.That said, since we noticed the metals missing, we have reached out to the precious metals Dealer many times to try to get them to either send your precious metals or reimburse you your funds.At The Entrust Group, we are dedicated to facilitating transactions for our clients while providing recordkeeping services for self-directed IRAs. However, it is important to note that as a self-directed IRA ************** our role is limited to executing investment instructions from account holders and maintaining records of those transactions.We do not vet investment offerings nor precious metals dealers. The term "self-directed" means that the account holder is responsible for conducting due diligence when selecting and engaging with these entities. This independence allows you to make investment choices that best align with your financial goals, but it also means that we do not have control over third parties you interact with.Unfortunately, your chosen precious metals dealer received the funds but never sent all the metals you purchased onto the depository. As a result, the metals could not be booked into your account. In this situation, the fault lies with the dealer who accepted payment for goods they did not deliver. We recommend following up with the dealer to resolve this situation.For clarification, while we are a passive custodian, The Entrust Group is subject to multiple layers of regulatory oversight, including the SEC and CFTC. Additionally, we adhere to IRS regulations for retirement accounts and comply with Department of Labor standards for employee benefit plans. Our operations are also audited by the firm ******* ******* and *****, LLP, ensuring we meet or exceed industry standards.We hope that your situation can be resolved quickly, and we are here to assist you with any account-related questions or actions you may need to take in the meantime. Thank you again for your feedback, and we wish you the best in resolving this matter.Sincerely,*******************************, Chief Operating Officer