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            Business ProfileforWOWparts.com

            Computer Parts

            At-a-glance

            Customer Reviews

            1.5/5stars

            Average of 6 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            WOWparts.com offers online electronic accessories.

            Business Details

            BBB File Opened:
            4/23/2009
            Years in Business:
            18
            Business Started:
            1/1/2006
            Business Started Locally:
            1/1/2006
            Business Incorporated:
            6/20/2006
            Type of Entity:
            Corporation
            Number of Employees:
            2
            Alternate Business Name
            • Neoteric Solution, Inc.
            Business Management
            • Mr. Jim Zhao, President
            Contact Information

            Principal

            • Mr. Jim Zhao, President

            Customer Contact

            • Mr. Jim Zhao, President
            Additional Contact Information

            Fax Numbers

            • (888) 352-6634
              Primary Fax

            Email Addresses

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/27/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            My partner ordered a dash cam for my car as a birthday present for me. ********* is a seller on the ******* website and that company itself received pretty positive ratings. Unfortunately, the dash cam came with instructions that were very difficult to comprehend so I emailed the company and explained the situation. I requested they submit to me another set of instructions because I was unable to understand the instructions that came with the product. Instead, I was asked to watch an instructional video on ******* which had nothing to do with how to install a dash cam in one's car.I told my partner about the response and she took it upon herself to contact ************ only to be told that they would only send her two dollars as a courtesy because the time to return the product, which by the way, was unopened and still in its box, had expired. My partner then tried to explain (again) exactly what I communicated to ********* and once again, they refused to accept the return of the product.My partner spent over $50 to surprise me with this for my birthday and she explained that she had ordered it a month prior to my birthday to ensure it would arrive timely. (She ordered the dash cam in early August; my birthday was in early September.) We feel that since ********* failed to include adequate instructions (due to our being in our late 60's, it's hard for us to read instructions that are for a tech-savvy person) and a more inadequate You Tube video substitute and we respectfully request a refund of $50. We even offered to return the product to ********* but they refused.The company appears to be a little stingy. In lieu of a refund, we would be willing for them to send us another dash cam with instructions we can understand. We would prefer the replacement dash cam be outfitted for a 2019 ***** Fit
            Read More

            Customer Reviews

            6 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            SAMI B

            12/11/2023

            WORST SELLER ON THE PLANET!!!I ORDERED LED TAIL LIGHT ON ***** ITEM WAS RECEIVED DAMAGED AND NOT REPAIRABLE,I CONTACTED THE SELLER AND LEFT HIM A POLITE EMAIL, HE OFFERED ME $3.50 REFUND (THAT WAS KINDA STRANGE) I TOLD HIM AGAIN I DONT NEED THIS ITEM AND IT DOESN'NT WORK, HE REPLIED: WE'LL GIVE 50% OFF,ME:I ALREADY BOUGHT A REPLACEMENT ITEM, STOP SENDING ME PARTIAL REFUNDS, I NEED FULL REFUND, seller: WE CAN OFFER YOU $10 refund .ME: STOP WASTING MY TIME SEND ME FULL REFUND, SELLER: WE'LL GIVE $13 REFUND. I DECLINED, AND FINALLY, I GOT A RETURN LABEL AFTER WEEKS OF EMAILING BACK AND FORTH.once they received the item, they deducted 50% off the total price and refunded me the rest.I asked them why did you not give me a full refund, he replied : open a case with **** !just so you guys know that are reading this, once **** steps in, they will reimburse me for the balance , since the item comes with **** GUARANTEE" BUT THE SELLER DOES'NT HAVE TP PAY ANYTHING.I WILL TAKE THE SELLER TO COURT , JUST SO I CAN TEACH HIM A LESSON.He wasted SO SO much of my time over a $20 item.I have NEVER experienced anything like this online, and i bought 100's of parts!Do yourself a favor and stay away from this seller.His products are selling for a low price for a reason ( JUNK) !

            WOWparts.com Response

            12/12/2023

            Dear ****,
            We sincerely apologize for the inconvenience you've experienced with your recent purchase. We understand the frustration caused by the damaged item, and we're truly sorry for any inconvenience caused during our communication.
            To address your concerns, we have initiated a full refund for your purchase through ***** Please note that it may take a few days to reflect on your end. We genuinely appreciate your understanding in this matter, and we are committed to ensuring your satisfaction.
            If there's anything more we can do to assist you or if you have further questions, please feel free to reach out. Your feedback is essential, and we aim to learn from this experience to enhance our services.


            Best regards,
            ***

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