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          AbleSys has 1 locations, listed below.

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            • AbleSys

              35111F Newark Blvd PMB 506 Newark, CA 94560-1219

              BBB Accredited Business

            Business ProfileforAbleSys

            Computer Hardware
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/1/2004

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            AbleSys trading software offers traders specific buy, sell, stop signals and fully computerized trading automation for day trading, swing trading, and position trading of all markets, such as stocks, futures, commodities, forex & bonds etc.

            Products & Services

            AbleTrend trading system, WinTick trading signals, real time and end of day market data

            Business Details

            BBB File Opened:
            7/30/2004
            Years in Business:
            29
            Business Started:
            8/1/1994
            Business Started Locally:
            8/1/1994
            Business Incorporated:
            8/30/1994
            Accredited Since:
            8/1/2004
            Type of Entity:
            Corporation
            Number of Employees:
            22
            Alternate Business Name
            • AbleSys Corporation
            Business Management
            • Ms. Grace Wang, Vice President
            Contact Information

            Principal

            • Ms. Grace Wang, Vice President

            Customer Contact

            • Ms. Grace Wang, Vice President
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/28/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            Previously, I purchased a lifetime license for Abletrend software, and I had no issues for a number of years. In 2017, the company decided to add an annual $300maintenance fee to the lifetime license, in an attempt to make even more money from customers which already paid for a lifetime license.I filed a complaint with ******************** and the owner, Mr. **** reached out and offered to no longer charge me the annual fee if I agreed to remove the complained from the BBB site. I agreed and there were no more issues until now.When attempted to upgrade to the newest version ($600) for the lifetime license owners, my transaction was rejected indicating that there was an account error. I called and was told that they received instruction from Mr. **** to not approve my upgrade unless I also paid for my annual maintenance fee, resulting in a $900 transaction. I refused give that this was in contradiction to what was previously agree by Ablesys.I sent an email to ******************* asking to reconsider given the previous agreement with ***************** and this was respected up to this point.Additionally, the company has removed a large number of free or inexpensive data connections, with just a few reliable options in place, costing hundreds of dollars per month to use. This maintenance fee was supposed to cover the costs of various integrations and connections giving customers options to connect with the software. Now this is no longer the case, and it appears that the maintenance costs are just kept by Ablesys as profit margin alone.I am requesting that Ablesys respect their agreement and stop attempting to charge me this annual cost, as previously agreed.
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            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

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