Business ProfileforAtlas World Group, Inc.

Atlas was contracted to move our belongings from NM to NY and this process began 6/10. Due to Atlas not properly storing/securing our household goods, one of their employees stole our safe on 6/15 which was a Saturday. They allowed an employee who was a convicted felon to be on the business premises after hours and without any supervision. The safe was not reported stolen to the Albuquerque Police Department until 6/21. In the police report, the Atlas employee advised they attempted to contact us which never happened. They called us on 6/21 to advise us our delivery date was pushed back outside the promised window but nothing about our safe being stolen. We reached out to Atlas several times over the next week to confirm our shipment was on track with the updated delayed delivery date and they never advised to us that our safe was stolen. In fact, Atlas did not tell us our safe was stolen until 7/2. Atlas deliberately with-held critical information that would have allowed us to be more proactive to ensuring our identity was protected as we had personal belongings in the safe. Atlas didn't know what was in the safe which should have prompted them to immediately advise us it was stolen. This also delayed the process in the police being able to properly file their police report and begin the process of charging the employee with the theft of our safe. Currently there is a arraignment for larceny and embezzlement on their employee. Atlas failed to protect our personal belongings and failed to keep us informed of what was going on with our stolen items. To date, Atlas has not done anything to address their gross misconduct in the handling of the transportation of our personal belongings. They have only offered to compensate us for the stolen & broken items with daily per diem from the day they missed their delivery window to the date they delivered our belongings.