Business ProfileforAtlas World Group, Inc.

I filed a damage/loss claim with Atlas on 9/21/2023. It’s been over 6 months and no resolution has been offered by them. I have contacted them on average every 2 weeks checking in on the claim. Every time I contacted them for the first 6 months, I was told my claim was with someone different. Over a week ago I filed a complaint with FMCSA. I contacted Atlas again explaining it’s been over 6 months, whereas claims are supposed to be given a resolution within 120 days. A Manager Claims Services responded back saying my claim was now with him and to give him until the following close of business day to review/research my claim and contact me. He did call me within that timeframe. He asked me what would be needed to resolve my claim- I was confused to the question…Resolve it!!! Pay for replacement items required and fix the damaged items! He continued on explaining he didn’t know about options for some of my items so he obviously did not research anything. He asked me for more information on model numbers of items and additional photos again for items. I emailed him back everything and more (such as links to the items or parts themselves) of what he requested. I also had additional questions to him. He said he received everything but needed more time to research. I have heard nothing back for another week. I reached out AGAIN, gave them information on all the damaged things from my claim they wanted to research. I called companies myself to get the information needed such as part replacement costs, availability, installations. I gave all of this information to the Manager Claims Services at Atlas, and they will not reply to me. I have done their research for them. I am still emailing (for written transcript proof) as often as every other day asking for updates. I am being ignored. As a customer I am given the opportunity to claim damage and loss of item. Yet Atlas is refusing to do their part and resolve my claim in any manner. This is very unacceptable treatment.