Customer ReviewsforOld National Bank

I contact ONB today through video relay service. They ask VRS interpreter for name and others. VRS interpreter only allow to give anyone ID number and VRS company they work with. The ONB worker and supervisor say must have their name. They can’t due to FCC rules. You have volatility their rules. And ONB have deny to communicate with me through VRS. They say go to local branch. I have account with ONB. VRS is the third party for me communicating with you. I do not appreciate you barrier my communication! Please train your worker and supervisor as well. I call back the lady apologized. It doesn’t matter. It is MY rights to talk to the bank. Next time I might not do business with you all! Please allow any Deaf people to communicate with this business. It is ASL interpretation for us to communicate. It is 2024 now. Thank you

OPENED CHECKING ACCOUNT BASED ON $250.00 PROMO. UNABLE TO CONTACT WEST ALLIS BRANCH BANK WITH MULTIPLE CALLS JUST GOING TO ROBO AND HANG-UP. BRANCH MANAGER JOEL REFUSED TO TO HONOR PROMISED PROMO AND TOOK $36.00 FEE OUT FOR OVERDRAFT, WHEN SS CHECK AUTO PAY DEPOSIT SHOWED SUFFICIENT FUNDS. JOEL FIRST REFUSED TO GIVE HIS NAME AND THEN WAS EXCEPTIONALLY DISPARAGING, CALLING ME A LIAR WHEN I TOLD HIM I HAD CALLED 0VER 10 TIMES (EVEN THOUGH I HAVE RECORD ON MY PHONE). WHEN I ATTEMPTED TO REASON WITH HIM, HE SAID HE WOULD JUST CANCEL MY ACCOUNT AND HUNG UP. I HAVE FILED A COMPLAINT WITH WITH FEDERAL RESERVE CONSUMER HELP.

Terrible customer service. They don’t know what they’re doing. They’ve taken 2 loan payments out and are telling me that’s not true. In process of getting loan thru another bank.

We have old national all the documents requested about income and pay stubs tax returns for 2 years they gave us a pre-approval we put an offer in it was accepted and we got the home inspection paid and put money down and they came back 2 weeks before closing and said our income was not sufficient HORRIBLE BANK stay away

Horrible bank with completely inept employees. I needed to get an auto lien released so I could transfer my car. I attempted to first call customer service. The automated system told me multiple times that my birth date, SSN, and zip code were incorrect. I was finally accidentally connected to a human who refused to help me and told me I didn’t exist in the computer. Talked to two different people and neither one knew what a lien release was. A few days later I went in person to a branch. Of the three people on duty, NONE of them had any idea what to do. They finally gave me a printout saying “request for lien release”. This of course didn’t fly with the DMV. So I went back to the branch and told them the specific form I needed. They were so confused. One woman even said “I don’t know what forms Kentucky uses, I’m from Indiana” as if she isn’t WORKING in a Kentucky location. One of the three somehow decided he knew what form was needed and printed it on a blank sheet of paper and wrote the info out by hand. At the DMV, it was rejected. Not officially from Old National. Trip #3 to the branch. They typed it up on letterhead this time and stamped the bank name and address on it. And said “the DMV sure is picky”. Trip #3 to the DMV. This time the bank had a typo in the VIN number of my car. Rejected. Fourth time at the branch and they literally can’t understand why a wrong VIN would be rejected. How are these people still employed?? How is this bank still in business? Am I the only auto loan they have ever done?? I had to give them one star to review them but I wish I could give them *negative* stars. They are awful and have no clue what they are doing. Do not trust your money with these people.

The absolute worst. Automated system doesn't recognize me. I have to press zero like 5x to get a live person. 1st Midwest Bank was so much better. I'm leaving asap.