Business ProfileforOld National Bank

My complaint is not huge but it’s relatable to fellow customers. I had two issues that I thought would be understood. My account was overdrawn for two reasons. First I paid my NIPSCO bill and was told the date it would be withdrawn but it was done early which set my account up to be given the fee. Second is that I went to the gas station and purchased gas and snacks. I had a refund coming from the gas station because my gas payment off the card exceeded the amount of gas I purchased. When I went back into the station and requested my refund, I was told that the refund was to be put back on the card and they don’t give cash back. The issue is that when I received an alert about the over draft, the overdraft fee was more than or close to the amount it was in the negative. I sent a email requesting a waiver of the overdraft fees. The two issues were not my fault but I’ll take responsibility since it was my account. I believe that the over draft fee is given if the overdraft is more than $25.00. I believe my account was overdraft at 30 dollars. Discretion could have been given but apparently they either didn’t care or didn’t read the email I sent. I am a disabled veteran and I don’t think the bank cares about the customers more than the money. They don’t understand how 30 dollars fees effect people who’s main income is SSDI. Yes I knew the policy but a policy shouldn’t be put in place without considering what can happen when cases like mine come about. I get updates on my account but don’t believe I get notification's about overdrafts. In the 17 years I’ve been with this bank I’ve had issues only a few times and this is not the first time that this has happened. It is the first time I’m considering leaving. The staff is always nice and when I request a lollipop in the drive through they give it. I don’t qualify for the overdraft protection due to my bills from my second transplant. They don’t consider these issues when they make policy. I’ll pay the money and pray.