5 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Evangelina Q
1 star04/26/2024
The technician who was assigned to provide me with service was inexperienced. And had informed me that she was just learning the trade without my asking. It became very apparent because my evaporative cooler was left leaking with water. When I called the owner to request a more experienced technician to come out to fix the problem, she refused. And blamed me for the problem. The owner is unprofessional, rude, and not customer service oriented. So, customer beware.
Refrigeration Express Response
04/27/2024
This customer discriminated the technician for being a woman. The female technician has 6+ years in the industry. She is quite new with Refrigeration Express and that does not make her incompetent to work on an evaporative cooler. The technician was starting up a cooler and as she was going through the process, this lady told her to get off the roof. It is common for an evaporative cooler to leak if an overflow needs replacement,, which it was in this case. Our company has the right to refuse service to any customer that is mistreating its employees. Refrigeration Express did not collect any money from her and asked her to call another company. Her cooler was NOT left leaking. The ongoing discrimination against women in the hvac industry is a sad reality. Despite the significant progress, most leave the field due to a low representation of role models, lack of respect, and stereotyping. Thi is exactly why women get discouraged to pursue hvac careers. **** ******* ** **** ** ** **** *** **** ********** ****Review from Fred Sibarro
5 stars07/31/2023
This company is honest and fair on their pricing. For years we used another company in El Paso until this one was recommended. The people are great, knowledgeable and helpful. If you are searching for a company you can trust, call these folks! You will be surprised on the excellent customer service they provide! **Refrigeration Express Response
08/02/2023
Thank you for taking your time to Express your opinion about us and thank you for giving us a chance! We are forever grateful!Review from Dolores P
5 stars07/30/2023
We cannot say enough good things about ***** and her company Refrigeration Express. From our initial meeting and estimate with *****, she was patient and answered all of our questions. She even explained and informed us about the package HVAC system we wanted. **** ** *** ***** ********* ******* ** ******* ** ** *** ******** ** *** ******* ******** Very honest and straightforward in simple terms. The installation was exceptional as well. ***** and his team work very hard and kept the area outside and inside clean. They covered our furniture and cleaned up after they were done. ***** explained how the system worked and even returned to make sure everything was completed to our standards. Our system was installed mid May 2023 and has performed beyond expectations during this summer heatwave of over 30+ days over 100 degrees. Refrigeration Express is the company to use without exception. ******* **Refrigeration Express Response
08/02/2023
Thank you for your trust! We greatly appreciate you taking the time to rate us. We strive to remain consistent on the techniques and skills we deliver. We know you have many options to go with and we are forever grateful you chose us. Thank you from all of us at Refrigeration Express!Review from Lin D
5 stars04/01/2022
I admire everyone in this company! Everyone is professional. Excellent work ethics! Completely satisfied with my new unit. ***** ******* * **** **** ***** ***** ********Review from Rosario O
5 stars10/05/2021
I am so happy I found this company! They are a very well managed *********** company. From the moment I gave my information on the phone regarding my need for a new wall heater, to the time the heater was installed in my home was a total of about 7 hours--in the same day!
After they verified the heater was in stock, they gave me an estimate by phone, and the technician was there in 4 hours. The technician was very professional and did some cosmetic adjustment to fit the unit in our wall, and the heater was installed in 3 hours. The technician cleaned up whatever mess he made before leaving. We paid exactly what the estimate cost had been.
*************************************************************** ******************************************** We are so grateful to Refrigeration Express and will recommend them highly. Thank you!!
*********
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