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Find a Location

CareFree Homes has 1 locations, listed below.

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    Business ProfileforCareFree Homes

    Home Builders
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.77/5stars

    Average of 13 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/26/1993

    Years in Business: 34

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Products & Services

    Builder of affordable single family homes On February 1, 2016, Tri State Ventures purchased Care Free Homes II. At that time, Tri State Ventures agreed to address warranty issues arising between February 1, 2016 through February 1, 2018.
    As of February 1, 2018, that agreement is expired.
    BBB and Tri State Ventures/Care Free Homes suggests that for warranty issues dating prior to February 1, 2018, please contact your Homeowner's Insurance Company or your 2-10 warranty provider.

    Business Details

    Location of This Business
    1265 Joe Battle Blvd Ste C, El Paso, TX 79936-0965
    BBB File Opened:
    8/26/1993
    Years in Business:
    34
    Business Started:
    4/1/1990
    Business Started Locally:
    4/1/1990
    Accredited Since:
    8/26/1993
    Type of Entity:
    Partnership
    Alternate Business Name
    • Tri-State Ventures LLC
    • Definitive Homes
    Business Management
    • Annette Moreno, Customer Service Representative
    • Raul Estrada, Division President
    • Crystal Mendoza, CFO
    Contact Information

    Customer Contact

    • Annette Moreno, Customer Service Representative
    Additional Contact Information

    Fax Numbers

    • (915) 591-3813
      Primary Fax

    Industry Tip

    BBB Tip: Find the right home builder for you

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    13 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Joshua B

    1 star

    06/20/2024

    Buyers beware!! I bought a new construction back in January of 2022 and after $137k worth of damages later we come to find out carefree homes never fully finished the home and then has an inspector sign off on it without properly inspecting. there was an A/C drip pan in the attic that they never finished, and so water was flooding throughout for over a year. weve had Carefree home out multiple times and each time they did nothing to fix it. ** ***** ***** ***** ******* *** ***** *** *** ******** **** ** ********** **** **** ** ** ********** ***** even after proving them at fault they still refuse to rectify the situation. ** ********* ******** * *** **** **** **** **** ** ******** ** *** **** **** * **** * ** *** *** **** ****** ** **** ******* ******* *******CarefreeHomes does an amazing job living up to the name. ****, lack lustered building with no care in trying to make a situation right.* **** **** ******* ** ******* **** **** * ****** **** ****** ****** * **** **** ***** **** ***** ******* ***** ****** ************* *** **** **** ***** *** ******* **** *** ********

    CareFree Homes Response

    06/21/2024

    Thank you for taking time to share your feedback. We want to assure you that we take your concerns very seriously. Currently, we are working closely with our insurance company. Carefree Homes received a subrogation demand letter from ****** Weihmuller ******************* law firm. The subrogation demand letter is regarding a claim/loss paid out by Progressive Homesite for the loss that occurred at 4599 ***********************************. The information regarding the loss and subrogation demand was forwarded to ******************* who provides our general and product liability insurance. Weve been advised that Mid-Continent received the information and will be investigating the claim/loss. In addition, ******************* stated that they would be in contact with ****** Weihmuller ******************* as well as you, the homeowner. Carefree Homes is doing everything it can to find a resolution. At this time, this is all the information we have.

    Local BBB

    BBB El Paso

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