Business ProfileforDick Poe Motors LP

I brought my wifes Jeep to their service department for a clutch replacement as the clutch went out on our way to drop me off for a military deployment. Need it fixed at all cost as my wife and 1 year old needed a car while I was gone. About 3 weeks in while supposedly still waiting for parts. They allow another businesses tow truck to wreck into my Jeep. I rightly get told itll be fixed at no cost. Two weeks later I ask what the hang up is. Waiting on one part for clutch still (after 45 days) and trying to find where the wheels on my Jeep can be purchased as that was some of the damage taken by a tow truck. Several more weeks pass. Now supposedly clutch is fixed and still cant get some of the damage parts found. Then a month of my calling from overseas attempting to get updates and nothing. Excuses of working with the insurance company, or trying to find the replacement wheel or a professional shop to repair the wheel. At the 3 month **** I return home. I go to see what the heck is really going on with my vehicle.. and it takes them 20 mins to even find the file or keys as no one in that shop even knew the vehicle was in there possession much less what was going on with it. Its covered in dust dirt and debris, battery completely dead, every bit of wreckage still present, and the fixed clutch didnt work.. now they tell me its the transmission.. and they tell me they have nothing to do with the wreckage, I have to make my own claim.. they expect me to pay for the transmission repairs as well. So now my wife and 1 year old son have been with a vehicle for 4 months no rental given, they failed to fix the initial problem, broke it further in the process, let it get wrecked, lied to me about all the updates, and completely forgot they even had my vehicle. That has now been grossly devalued and ruined in their possession. And still no offer to make this right. The nerve they have promoting that they support the troops and their families.