Customer ReviewsforKings Aire

We have been using Kings Aire for so many years, I have lost count! My husband and I trust no one else to service our unit and request ***** every time. This time he came with a partner, ********, who also was as respectful and thorough as *****. I don't know who does your vetting for hiring, but they are also excellent! We absolutely love you Kings Aire, thanks for keeping your company standard so high!

Thank you Ms. ****** for the complement and your honesty. Yes, ***** and ******** are two technicians that are valued for the work and service they provide. They too will be appreciative of the kind words you have said of them. We definitely value you as a customer and we thank you for your loyalty to Kings Aire. We look forward to servicing you in the future.

KINGS AIRE technicians are punctual, reliable, courteous and very knowledgeable. The techs come in, do the diagnostic tests, tell you what it is you will need and the cost for their service and get the work done right the first time they come in. ***** serviced my air conditioner unit in July and ******* came in today to repair my furnace. From my first experience with ***** and now with *******, I can assure you that I will never hire anyone else to work in my home. It is such a pleasure to do business with Kings Aire whose employees do a wonderful job in representing their company by their impeccable work ethic and excellent performance.

Ms. *****, thank you for taking the time to send us a review. ***** and ******** most definitely are all and more of the kind words you described of them. We at Kings Aire are fortunate to have them both on our team; I will let them know that you were completely satisfied with their service.

***** (Kings Air) was the most professional technician I have met since we moved to the area last year. They arrived to my residence in 25 min. and serviced our unit promptly.

Mr. ******, Thank you for your * **** review. I will let ***** know that you were satisfied with his service and professionalism.

Quick response. Quick fix. 30 minutes response time. Tech shared his findings.

Mr. ********, Thank you for your * **** review. good to hear that we took care of the problem for you!

I contacted the business via there website to get a quote and have not heard back from them. Second attempt called the number on the website and was transferred to the estimates department and requested an estimate preferrably after 5:00 if possible. They said they would contact me still no call backs. I asked for a manager and can never get a hold of him ******* **********. I will not be using Kings Aire due to their lack of customer service skills.

Mr. *****, As mentioned in our telephone conversation, we apologize for not returning your call. This is not the way we operate and although it is our busiest time of the year, we should have replied to you and/or forwarded your call to the appropriate department. We hope that you found an air conditioning company in the Greater El Paso area that was able to provide you an estimate to replace your units.

Back in 2020 King's Aire sold heaters, 2022 they do not sell heater *** *** ***** ******.They heater was installed by workers of King's Aire **** ******* ******** *** ****** **** **.The water heater broke down and i called King's Aire they told me that i had to call a plumber and the manufacturer of the water heater, the manufacturer told they had issue with this year 2020 water heater and also said that i would only get the parts and no labor which i was told by King's Aire that the manufacturer would help with labor and parts after the warranty was up with King's Aire. ** ******* **** ** ** ** *** ****** *** ***** ****** **** *** **** **** ****** **** ****** **** *** ******** ***** *** **** ** ***** **** * *********** ******* ****** ***** ****** ****** ******** ** ** *** **** I spoke to about 5 people at King's Aire. 1) the emergency call people 2) a receptionist 3) a manager* *** **** ** **** ******** ** ******** ** **** 4) the owner *** *** **** ** **** **** ***** **** ******* *** **** ** ******** *** ****** 5) a supervisor *** ** **** ** **** **** ******** *** ******** *** ** **** **** **** ** ****** ***** ** *** ****** ***** ****** *** **** ** *** **** **** *** * **** ***** ****** **** **** ** ** ***** *** *** ******* *** *** **** **** * *** ** *** ** ****** ** ****** ******* *** ************ *** ** ******* **** * ***** *** * **** ***** **** *** ** ******* *** ** ***** ****** *** ****** So i have the one year with King's Aire warranty is up and the manufacturer give 5 years which i have 3 year left with only parts and i have to pay for a plumber ever time it have a issue. * **** * ** **** ****** *** **** **** * *** *** ** *** ***** ** *** ***** ** *** ***** *** **** ***** *** *** **** *** ** *** *** ****** **** ** ****** * ***** **** *** ** **** **** **** ***** ** ******* *** ** ** *** ** *** *******

Kings Aire Response Kings Aire installed a Rheem water heater at Ms. ***** ******* home on 11/12/2020 for $1,710 at the request of Mr. *****. The installation had a one-year labor warranty from Kings Aire and a 5 year manufacturer parts warranty from Rheem which is an industry standard. Rheem does not provide a labor warranty. Mr. ***** called us on or about 04/30/2022 on the on-call, after hour service of Kings Aire. Kings Aire returned the call on Monday, 05/02/2022 and spoke with Mr. ***** regarding the water heater. We informed him that Kings Aire no longer worked on water heaters and recommended for him to call a plumber to diagnose the water heater. Mr. ***** continued to call several times during the week requesting for Kings Aire to send a technician to diagnose the water heater and we continued to recommend for him to call a plumber. On Thursday, 05/05/22, Mr. ***** called again and requested to talk to the owner, ***** *****, which he had already spoken to during the week. **** *****, CFO, called Mr. *****, and Mr. ***** stated that he had called a plumber to diagnose and install the part that Rheem had provided to him under the manufacturer warranty. Mr. ***** told **** ***** that the plumber had charged him $300. Mr. ***** offered to pay Mr. ***** the $300 as a good will gesture , but Mr. ***** was adamant for Kings Aire to reimburse the full amount of the installation. The Rheem water heater still has an active manufacturer warranty that is in effect for five years from the installation date. The labor warranty from Kings Aire expired on 11/22/2021. Kings Aire is willing to provide a payment to Mr. ***** for $300 as a good will gesture

Prompt,professional ,knowledgeable,service. Our technician explained everything in detail. Would recommend

Ms. ******** so pleased to hear that you were satisfied with our service. Your technician was ***** and we will let him know of your positive review. We look forward to servicing you again in the future. Thank you for your Trust in Kings Aire.

Very professional and hard working. The technician ran in to unexpected problems in my home however was persistent in reaching a positive outcome!!

Ms. *****, Thank you for your positive review. Your Technician was Mr. ***** ****** and he will be pleased to know that you were happy with his service. We look forward to servicing you again.

Always professional and on time. ***** is amazing. Their service is super good.

Thank you Ms. ***** for your positive review. We will inform ***** that you were pleased with his service.

My Service Tech ***** was terrific. He was on time and walked me through the whole process while performing the annual maintenance on my two Units. He impressed me with his expertise and familiarity with my Units. With his help I am confident my Units will have an extended life. Kings Aire has the best people!

Mr. ******, truly appreciate your kind words for *****. He is definitely a well rounded Technician and we are grateful that he is part of the Kings Aire Team. Thank you for your excellent review and Trust in Kings Aire!