Business ProfileforPark Mazda

I traded in my ford Explorer April 2022, my winter tires were on the explorer. The dealership was supposed to take the winter tires off the explorer and put the summer tires on the explorer for the trade in. I was supposed to pick up my winter tires from the dealership at a later date because the service department was unable to switch the tires for several days. I called the dealership to set up a time last week to come and pick up my winter tires. The dealership didn’t know what happened to my tires. For several days the service department gave me several different excuses about the whereabouts of the tires. Finally they said the tires were lost. I was given no explanation or apology for apparently loosing my winter tires that are valued at $1400.00. The services department offered me employee pricing on a new set of tires, but after calling different stores to price out a quote on the same tires the Mazda dealership was offering, it turns out there was actually no “deal”, in fact I would be paying full price on a new set of tires. For the last week I have tried to contact the service manager, and general manager at Park Mazda, I have left several messages and no one will return my phone calls. I feel I have mistreated and cheated by the dealership. I have contacted the RCMP and have been told that this incident can be considered theft. I am very frustrated by the staff at Park Mazda