Business ProfileforCapitol Security

I am writing to express my dissatisfaction and frustration with the business practices of ******* ********, a company that has undergone multiple name changes, including Capitol Security, ********* ************, and ***** ******** ********. My family and I were approached by ******* ********, who claimed to have acquired our previous alarm company, ******* ********. We were assured that switching to their technology was necessary, and that our monthly fees for both properties would be more affordable. Despite agreeing to what seemed like a favorable arrangement, we later discovered that we had unwittingly signed a 5-year contract, and the combined monthly charges for our properties were significantly higher than what we paid with *******. Repeated attempts to address this issue with *******/ Capitol/ ********* have been met with resistance and denial, as they insist their representative never made such promises. However, numerous reviews on various forums indicate that our experience is not unique. Adding to our frustration, when attempting to update our cameras to a new Wi-Fi network due to a change in internet providers, we were informed by tech support that we would need to pay for a technician to visit. We adamantly refuse to pay any additional fees, considering the misinformation and lack of transparency that led us into this unfavorable contract. Despite expressing our desire to terminate the service and contract, ******* ******** has been uncooperative, demanding exorbitant amounts for contract termination. We have filed a complaint with consumer affairs to investigate this matter further, and it is disheartening to see a company resort to misleading practices rather than fair and ethical business conduct. This message serves as a warning to others and a plea for businesses to uphold honesty and integrity in their dealings. Deceptive practices only tarnish the reputation of companies and harm the very customers they aim to serve.