Business ProfileforSherwood Honda

In March, My daughter took her 2021 Honda civic into Sherwood Honda for a routine oil change. They also fixed a nail in her tire. They then took her car for a ride and smashed it into a tree. We are not even sure why the car left the lot to begin with. There was over 12 thousand dollars in damage. At first, they told us her insurance pays for it. Wrong. When our insurance did the investigation, they indicated that it wasnt their issue. So, they agreed to fix it. I will add at this point the only people that spoke to us were the service manager and the person that booked her car. Our concern was the value of the car now that it had an accident on it. When we brought that up and suggested we meet with the general manager he would not meet us. We left several voicemails and requested through the service manager. He did not return any calls and would not meet us. He hid behind the service manager and let him do his dirty work. Not only did they smash the car, but they did also not do a police report or call my daughter to tell her. She found out when she went to pick the car up. They ended up spending the cost of the repairs and a rental vehicle for almost 3 months. (over $5000.00) but will not compensate her on the lost trade in value. They said that when she trades it in, they will not consider the accident report in the trade value. The question is, why would she want to trade it in at this place. They will not get ours, or anyone we know business. The service manager was very good. Unfortunately, he had to follow what the Manager said. *****, the General Manager and, I believe, part owner is a horrible businessman. He should have dealt with us, not the service manager, who had no authority to approve anything without talking to *****. In the 3 months it took them to fix it, we have not seen or heard from *****. Do not recommend this Honda location or any others that they may own.